Customer Service Representative - Temp Summer Position

Customer Service Representative - Temp Summer Position

Position Purpose:
The primary objective of this temporary position is to support the Office of Student Financial Services by providing excellent customer service to NEC students and families regarding billing and financial aid. The position will run from approximately June 8 to September 4, 2026.

Essential Duties Summary:

• Perform high quality customer service in the Office of Student Financial Services primarily by phone but also may include email and in person.
• Promptly answer incoming calls.
• Assist students to obtain all available funding to cover account balances.
• Assist students with the completion of financial aid and billing requirements.
• Other duties as assigned

Required Qualifications:

• Excellent customer service skills
• Excellent conflict and resolution skills
• Detail oriented
• Strong knowledge of Microsoft Office products
• 1-3 years customer services experience

Preferred Qualifications:

• 1-3 years experience in a student services, financial aid, admissions or billing office.

EEO Statement:
New England College prohibits discrimination on the basis of race, color, creed or religion, national origin, sex, sexual orientation, age, marital status, pregnancy, veterans status or disability in regard to treatment, access to or employment in its programs and activities, in accordance with federal and state laws and regulations. In compliance with the Americans with Disabilities Act ( ADA ), individuals with disabilities needing accommodation should contact the ADA Compliance Officer.

Posting Detail Information Posting Number:
S00669P

Open Date:

Close Date:

Open Until Filled:
Yes

Starting Salary:

Salary Grade:

Special Instructions to Applicants: