Customer Service Rep

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Review the MRP system to ensure customer order due dates are in line with required delivery dates
• Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements and all processes have been flowed down correctly
• Provide continuous updates to customers on the status of their orders within the allotted 4 hour time frame
• Communicate with customers on any additional blue prints, drawings, or other items needed for processing
• Coordinate with production on obtaining ECD's for orders
• Prepare orders in ship out or other areas as needed
• Develop daily reports on orders and communicate with production
• Other duties as assigned

SKILLS & ABILITIES
Education:
High School Graduate or General Education Degree (GED): Required
Experience:
2 plus years of experience in manufacturing

Benefits:

We offer Medical, Dental, Vision , Employer Basic Life Insurance, Supplemental Life, 401K 3% Match

Other Physical Requirements
•Vision (Near, Distance, Color, Peripheral, Depth)
•Sense of Sound - Able to hear average conversations
•Sense of Touch
•Ability to wear Personal Protective Equipment (PPE) - Required Safety Glasses

WORK ENVIRONMENT
Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work and frequent travel

This position requires access to knowledge and technical data regulated by the International Traffic in Arms Regulations (ITAR). Valence Surface Technologies is required to verify that applicants meet ITAR requirements prior to employment for this role.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.