Bilingual (Burmese + English) Customer Service Rep

The Bilingual (Burmese + English) Customer Service Rep interacts with customers via telephone or email to assist with a variety of customer inquiries and issues in a centralized customer service environment. They are critical to supporting our sales team and customers. The Customer Service Rep communicates and interacts with customers, vendors and co-workers professionally, ensuring questions are answered accurately and issues are resolved and in a timely manner.

Responsibilities include, but are not limited to:

• Troubleshoot account problems and resolve other general inquiries over the phone to maximize the customer experience
• Support Account Executives and Account Managers as well as PFGs national customers with various issue resolution and day-to-day operations of a national account
• Demonstrate functional skill in communicating via email, utilizing basic account information pertaining to the customer
• Process customer orders and issue credits accurately and in a timely manner
• Perform administrative responsibilities such as checking email on a daily basis, writing sample order requests and special orders when necessary
• Work independently and escalate issues as appropriate
• Perform other related duties as assigned

Compensation

$23.00 - $25.00 per hour + 5% annual incentive potential

Required Qualifications

Must be bilingual in Burmese and English
High School Diploma/Equivalent
6+ months of customer service, call center, or closely related experience

Preferred Qualifications

Bachelor's Degree
1+ year of customer service/related experience
SalesForce experience a plus