Customer Service Representative - Paw Sweet Paw

Job DetailsLevel: EntryJob Location: Irvine , CA 92606Position Type: Full TimeEducation Level: High SchoolSalary Range: $17.00 - $18.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Customer ServiceOur Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

We offer:

· Health, dental, vision, life insurance, STD/LTD, 401K with company matching

· ESOP - Employee Stock Ownership Plan (100% company paid)

· Paid vacation

· Pet supply and service discounts and more!

Responsibilities:

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general

questions

• Answering and handling calls in a professional manner

• Maintaining cleanliness

• Maintaining cleanliness

• Scheduling

• File maintenance

• Data entry

QualificationsSkills Required

Possess a love of animals

Displays a professional manner at all times

Ability to work evenings, weekends & holidays

Lift/carry 40 pounds or more

Able to stand/walk for eight hours a day

Able to work in a fast-paced environment

Able to work on a computer system

Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Essential Job Functions

Welcomes both human and pet guests

Can correctly identify animal body language/behavior

Follows safe handling procedures

Checking in and out of pet guests while providing excellent customer service

Escorts pets to and from their rooms

Takes reservations over the phone

Can work both individually and as a team player while performing duties

Contributes in maintaining the cleanliness of the facility

Communication with management and other team members

Required Education

High School Graduate or Equivalent

At least 1 year of professional animal experience

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

The compensation information below is provided in compliance with applicable state and local pay transparency laws. The hourly pay range for this position is $17.00 - $18.00 per hour. Actual compensation may vary based on factors including experience, qualifications, schedule availability, geographic location, and business needs. This position may also be eligible for incentives and overtime opportunities, where applicable. Where required by law, employees will be compensated at least the applicable minimum wage for all hours worked.