Mortgage Customer Service

Mortgage Customer Service

LHH Recruitment is partnering with a mortgage servicing client in Tempe who is looking to add a customer service representative to their team. This role is fully onsite, Monday-Friday. The hourly rate is up to $22/hr.

The Mortgage Customer Service Representative will serve as the primary point of contact for borrowers, assisting with account inquiries, payment questions, loan information, and general account maintenance. This role requires strong communication skills, attention to detail, and the ability to provide professional customer service in a fast-paced environment.

Responsibilities

• Answer inbound customer calls and respond to email inquiries regarding mortgage accounts.
• Assist borrowers with questions related to payments, escrow accounts, statements, balances, and account updates.
• Research and resolve customer concerns while ensuring a positive customer experience.
• Document customer interactions accurately within company systems.
• Communicate with internal departments to resolve account issues and provide timely updates.
• Maintain accurate account records and customer information.
• Follow company policies, procedures, and regulatory guidelines.
• Meet quality and productivity standards while delivering outstanding service.

Qualifications

• High school diploma or equivalent
• Previous customer service experience A MUST!.
• Mortgage, banking, lending, or financial services experience preferred.
• Strong verbal and written communication skills.
• Ability to handle a high volume of customer interactions professionally.
• Strong problem-solving and organizational skills.
• Proficiency with Microsoft Office and data entry systems.
• Ability to work onsite Monday through Friday in Tempe.

Interested? Apply now!

Pay Details: $20.00 to $22.00 per hour

Search managed by: Cassandra Nienow

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.