Customer Service Sales Associate (Jewelry Specialist Trainee)

About Us:

We are a specialized pawn shop focusing on jewelry and watches. We buy directly from the public and sell our curated inventory to a global audience on eBay. We pride ourselves on fair transactions and excellent customer service.

Position Overview:

We are seeking a responsible, reliable individual to join our team as the first point of contact for our customers. You will start by handling phone inquiries and assisting walk-in clients. As you learn our business, your role will expand into evaluating jewelry,
negotiating purchases, and managing online sales.

Key Responsibilities:

Greet walk-in customers and provide friendly, professional assistance.
Answer incoming phone calls and answer questions about our buying process.
Help customers who are looking to sell or pawn their jewelry.
Use basic math to calculate payout offers during negotiations.
Assist with listing products and managing inventory on eBay.
Maintain a clean, secure, and organized showroom.

Qualifications & Skills:

Reliability: Excellent attendance and a strong sense of responsibility are required.
Math Skills: Ability to perform quick mental multiplication to calculate margins and offers.
Computer Literacy: Basic tech skills, with a willingness to learn the eBay selling platform.
Communication: Clear, polite, and confident speaking skills, both in person and on the phone.
Jewelry Knowledge: Previous experience with jewelry and watches is a major plus, but we are fully willing to train the right person.

Benefits:

Comprehensive training on jewelry valuation, gold testing, and luxury watch identification.
Valuable experience in the lucrative world of e-commerce and online resale.
Stable, indoor retail environment with no heavy lifting.

How to Apply:

Please submit your resume and a brief note explaining why you are a good fit for this role to ... or call us ...

Thank you,
Empire Pawn