Export Logistics & Customer Service Specialist

We are seeking a Logistics & Customer Service Specialist in Danville, VA, a region known for its rich tobacco manufacturing heritage. This role will support customer order fulfillment, logistics coordination, and supply chain operations for a leading tobacco manufacturer.
Position Summary
The Logistics & Customer Service Specialist is responsible for coordinating customer orders, shipments, and logistics operations to ensure timely delivery of finished goods. This role serves as a key point of contact between customers, internal departments, and transportation providers while supporting inventory management, export processes, and supply chain efficiency.
Key Responsibilities

• Serve as the primary point of contact between customers, internal departments, transportation providers, and other stakeholders.
• Manage customer orders and ensure timely fulfillment of market requirements.
• Coordinate inbound and outbound shipments, including transportation scheduling, tracking, and issue resolution.
• Prepare and maintain shipping, export, and transportation documentation.
• Monitor inventory levels and help prevent stock shortages.
• Manage transportation activities within SAP, including order processing, delivery monitoring, and invoice validation.
• Support export operations and collaborate with cross-functional teams to optimize freight planning and logistics performance.
• Coordinate tax stamp requirements and related compliance activities.
• Assist with transportation forecasting, logistics planning, and continuous improvement initiatives.
• Ensure compliance with company policies, safety standards, and regulatory requirements.
• Perform additional duties as assigned.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business, Economics, or a related field preferred.
• 2+ years of experience in logistics, customer service, supply chain, international trade, or a related environment.
• Strong communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with SAP is preferred.
• Ability to work effectively with internal and external stakeholders in a fast-paced environment.

Schedule Monday-Friday 8:00AM-5:00PM