Customer Service Representative

Build your Career with an Industry Leader

As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovions and sustainable packaging solutions. Working for our team, you can truly make a difference.

Help deliver the world class service MCC is known for

Our Customer Service team plays a critical role in supporting our customers, coordining their orders, and ensuring they receive the informion they need quickly, accurely, and professionally. Youll work closely with multiple departments, develop deep product and customer knowledge, and help keep our operions running smoothly.

If you enjoy solving problems, staying organized, and creing positive experiences for others, this is an opportunity to build a strong career in a growing, high tech manufacturing environment.

Why Youll Love Working MCC

Competitive pay

Full benefits package: medical, dental, vision, disability, life insurance, and 401(k)

Paid holidays including New Years, Memorial Day, July 4th, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, Christmas Day, and two floing holidays

Growth opportunities within Customer Service, Quality, Operions, or Account Management

A team culture built on collaborion, support, and continuous improvement

Wh Youll Do

Deliver Outstanding Customer Service

Serve as the primary point of contact for assigned customers, ensuring they receive accure, timely informion about their purchase orders and shipments.

Manage each order from entry through shipment, partnering closely with internal teams to ensure everything moves through the process smoothly.

Investige customer needs and look beyond the immedie question to understand the bigger picture and provide the best possible solution.

Communice proactivelyproviding updes, resolving issues quickly, and helping customers anticipe next steps.

Develop a strong understanding of MCCs products, manufacturing processes, systems, and service model.

Support Collaborion Across the Plant

Work closely with Operions, Planning, Quality, Sales, and other teams to keep orders on track and customers informed.

Contribute to a positive team environment and assist teammes as needed to meet plant goals.

Recognize differing perspectives and adapt your communicion and approach to support productive teamwork.

Key Performance Expections

Accuracy: Correct and complete entry of orders and releases.

Volume: Efficient processing of order volumes within expected timelines.

Timeliness: Prompt execution of all order and release activities to ensure customer expections are met.

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For over a century, Multi-Color Corporion (MCC) has crafted premium labels for the worlds most iconic and recognizable brands. Our labels eleve emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovions.

MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammes come together to make our industry-leading work possible and bring our True Colors to life. Join us MCC, where every product is Labeled with Care. Learn more www.mcclabel.com .

If you need assistance or an accommodion in applying, please contact our Human Resources Department ... .

Multi-Color is committed to providing equal employment opportunities and prohibits discriminion based on race, color, religion, sex, nional origin, age, disability, veteran stus, or any other protected characteristic under applicable law.