Remote Customer Service Representative

About Us: Blue Wave Travel is a growing travel agency dedicated to creating personalized, stress-free travel experiences. We pride ourselves on excellent service, attention to detail, and building lasting relationships with our clients.

Job Summary: We are looking for a friendly, organized, and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for clients, helping them plan, manage, and enjoy their travel experiences from start to finish.

Key Responsibilities:
* Respond to customer inquiries via phone, email, and social media in a timely and professional manner
* Assist clients with booking travel arrangements (flights, hotels, packages, excursions)
* Resolve customer issues and provide solutions with a positive attitude
* Maintain accurate client records and booking details
* Provide recommendations and travel advice tailored to client needs
* Follow up with clients before and after trips to ensure satisfaction
* Collaborate with team members to deliver excellent service

Qualifications:
* Previous customer service experience (travel industry experience is a plus)
* Strong communication and interpersonal skills
* Excellent problem-solving abilities
* Organized and detail-oriented
* Comfortable using computers, booking systems, and social media platforms
* Passion for travel and helping others

Preferred Skills:
* Experience with travel booking platforms (e.g., Expedia, Amadeus, etc.)
* Sales or upselling experience
* Ability to multitask in a fast-paced environment

What We Offer:
* Flexible work environment
* Opportunity to grow within the company
* Travel perks and industry discounts (if applicable)
* Supportive and positive team culture

How to Apply: Send your resume and a short introduction about why youd be a great fit for us.

EASY TO APPLY Contact Name: Kaitlin Spryer Type: Recruiter Company: Blue Wave Travel Web Site: Blue Wave Travel is dedicated to delivering seamless, customized travel experiences for individuals, families, and busy professionals. Specializing in all-inclusive vacations, group travel, and curated getaways. We ensure every detail is with coordinated with precision and care.Beyond planning travel, we provide individuals with the opportunity to start and develop their own travel business, backed by the resources and support necessary to succeed. We are committed to providing clear guidance, maintaining transparency, and delivering exceptional service throughout every step of the way.