Client Care Representative Veterinary Office

Outstanding opportunity at Eagle Fern Equine Hospital for experienced veterinary support staff. Continued practice growth has created the need to expand our excellent team. We currently have an opening for a veterinary receptionist/client care representative, to support our three-doctor equine/large animal veterinary practice. With a special interest in lameness and preventive medicine. We are a hardworking, compassionate team that is driven to provide the best in patient care and client service.

Ideal Candidate:
has a general knowledge of equine and other large animals
has exceptional customer service skills
is able to lift 50 pounds.
possesses an empathetic and compassionate attitude
has a flexible schedule and is able to work Saturdays

Job Summary:
Our Customer Service Representatives coordinate the schedule of veterinary services to our clients through phone services, efficient appointment scheduling, and record maintenance. They provide outstanding customer service to a diverse clientele in a fast-paced equine and large animal ambulatory and hospital setting.

Minimum Qualifications:
General knowledge of equine and other large animal veterinary care procedures
Knowledge of the local geographical area
Desire to provide exceptional customer service
Clerical and computer skills, including basic Windows skills
Have the physical ability to lift 50 or more pounds
Provide exceptional customer service, conveying empathy and familiarity with the client when appropriate
Assess client/patient needs giving priority to what seems emergent or urgent
Understand and carry out oral and written instructions
Take & relay accurate phone messages
Efficiently function and multi-task in a fast-paced environment
Schedule doctors efficiently
Proficiently perform basic reception, clerical, and record keeping duties
Always demonstrate good judgment and tact when dealing with clients, doctors and coworkers.

Education: High School Diploma or equivalent

We are currently offering a part-time job with the possibility of future full-time position.

Required Experience:
Recent experience answering phones and scheduling appointments in a veterinary hospital or medical office setting
Prior multiple-line phone experience, computer skills
Prior equine experience is highly valued, but not mandatory. We are happy to teach the right candidate.

To apply, please:
1.Attach resume, cover letter in pdf format via the Reply bottom above.
2.Indicate Client Care Position 2026 in the subject title line.

Apply Today! We look forward to hearing from you!