Client Service Representative I - Lab Support

Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.

The Client Service Representative I collaborates with physician offices, patients, and internal customers to ensure all client needs are met accurately and efficiently. This role involves providing education on laboratory specimen requirements and addressing a wide range of inquiries, all while delivering world-class patient experience. The ideal candidate is enthusiastic about customer service and motivated to work within a patient-centric team in a healthcare environment.

Primary Responsibilities:

• Act a liaison between Beebe Healthcare Laboratories, patients, physician offices, and internal customers.
• Resolve routine customer requests with questions or services via inbound, outbound calls, or the Internet.
• Speak with patients and internal customers in a courteous, friendly, and professional manner using protocol procedures.
• Inquire, clarify, and confirm patient and internal customer requirements and understand the solution.
• Provide additional education and information as needed to patients, physician offices, and internal customers.
• Utilize the Epic EMR modules to document customer interactions and to research information required to answer questions from patients, physician offices, and internal customers.
• Notify clients of test results in a timely and accurate manner documenting notifications via Epic Beaker. Perform requisition entry functions for test requests received from external facilities.
• Participate in activities designed to improve customer satisfaction and business performance.
• Perform administrative support for entering or editing participating submitters, requisition follow-up tasks, courier dispatches, outreach supply orders, and laboratory charge review functions.
• Other clerical duties as needed.

Shifts:

• 1st Shift: 0800 - 1630
• 2nd Shift: 1000 - 1830

Experience & Education Required:

• 1+ year previous experience in a contact center/call center, medical coding, or laboratory is preferred along with a High School Diploma or GED equivalent required

Essential:
* Clear Communication Skills Both Written and Verbal
* Knowledge Of Basic Computer Programs
* Able To Keep Confidential Information Regarding Patients, Team Members
* Able To Withstand Crisis Situations
* Has Skills to Provides Customer Service to Patients, Team Members and Visitors