Representative - Customer Service

As a Customer Service Representative, you will respond to customer inquiries primarily through email to provide information and resolve issues. You will handle mostly routine inquiries as well as some more complex concerns, ensuring timely and accurate resolution.

You will analyze customer service needs and identify appropriate solutions, communicating clearly with customers throughout the process. For more complex issues, you will collaborate with and refer cases to service or technical teams for follow-up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required
• College Diploma preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

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