Asst Customer Service Mgr

1. Demonstrates, communicates and coaches guest service expectations to all crew members by setting and leading by example.
2. Actively participates, trains and mentors front end department crew members to enthusiastically engage with guests while scanning, bagging and processing payments as a checker.
3. Assists with leadership to front end department crew members including: planning and assigning work, coaching sessions and administering discipline when needed, providing training, addressing complaints and resolving problems.
4. Assists with writing daily plans and weekly work schedules that anticipate the needs of the business.
5. Conducts daily team huddles during each shift in order to communicate and to reinforce guest service expectations with all front end department crew members.
6. Maintains and utilizes the Front End Communication Book effectively and follows up with crew members to answer questions and ensure they follow the direction communicated in the book.
7. In absence of the GSM, maintains a constant presence on the front end and is present during peak hours to ensure the queue of 3 service level standard is adhered to as well as follows opening sequence expectations (express and mainline alternating).
8. Assists with the maintenance of inventory of all departmental supplies.
9. Maintains accurate records for damaged/spoiled merchandise in accordance with company policies and procedures.
10. Complies with all food and workplace safety rules and regulations.
11. Ensures safety, cleanliness, and sanitation of work area and equipment.
12. Works towards acquiring product knowledge within all departments in order to respond to guest questions and provide informative information about merchandise.
13. Stays updated on weekly specials, coupons and other company promotions that encourage an environment that delights our guests.
14. Works in and cultivates a team oriented work environment that inspires collaboration and cooperation.
15. Store is open seven days a week and may require weekend, holiday and shift work.

• Department operations experience or equivalent education to be knowledgeable and familiar with the nature and duties of every position within the department. Must have the ability to teach all fundamentals of the front-end department operations.
  • Proven success with mentoring, motivating and leading a team.
  • Math skills necessary, but not limited to: the ability to add, subtract, multiply and divide, follow recipes, gross margins, markup and percentages, analyzing variance, completing reports, budgeting labor and sales, completing sales transactions and calculating discounts.
  • Ability to use Microsoft Office suite.
  • Excellent communicator with ability to professionally and courteously interact with guests, crew members, store management team, corporate sales managers and leadership. This includes answering telephone calls and using in-store intercom system.
  • Ability to work with cleaning chemicals and detergents in order to clean and sanitize tools using without allergic reaction.
  • Ability to work around food ingredients, produce and spices without allergic reaction.
  • Must be at least 18 years of age due to equipment use and work environment.
  • Current State Food Handlers Permit must be maintained.

Work space will be primarily in front of store with exposure to front entrance and occasional work outdoors.

Will be required to join a labor union.

Physical activity: Lifting, standing/walking, bending, twisting, reaching, fingering, pushing/pulling, sitting

Cash register, EBT system, computer, printer, telephone, shopping cart, garbage compactor, bailer, pallet jack, flat bed, hand truck, ladder, calculator, box knife, mop, broom, floor squeegee.

Cleaning supplies: hand soap, hand sanitizer, glass and multi-surface cleaner, floor cleaner.

Personal Protective Equipment: N/A

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at ...(option #4).

Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation Pay (accrued based on hours worked) or Flexible Time Off, paid holidays (8-9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility). [If applicable:] Associates in this position may be eligible for a quarterly bonus. Applications are accepted on an on-going basis.

*For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

Employer Description

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaws, Tom Thumb, United Supermarkets, United Express, Randalls, Albertsons Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronicos Community Markets, Kings, Balduccis, and Albertsons Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our companys success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

The pay range is $29.00 to $30.00 per hour. Starting rates will vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement.

Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (between 7-9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility

Close Date: 04/25/2026

Respond to:

Internal Candidates: Apply online via MyACI. Once signed in, go to the Me tab, then click on the Career Opportunities tile. Type in Temporary Grocery Manager or 696766 in the Keyword Field and Marysville, WA in the Location Field, the Search.

External candidates: Visit www.albertsonscompanies.com, click Careers, then type Temporary Grocery Manager or 696766 in the Keyword Field and Marysville, WA in the Location Field, the Search.

This job description is representative only and is not exhaustive of the possessed skills or responsibilities and tasks that a crew member in the position may be required to perform. Haggen reserves the right to request and require crew members to perform other tasks depending on circumstances and emergencies. All crew members must comply with Company policy and applicable laws.