Customer Service Representative - Contract To Hire

Customer Service Representative - Contract to Hire An electronic component manufacturing company is seeking a Customer Service Representative in the Buford, GA area who is highly motivated and detail oriented. This company is known for its commitment to customer satisfaction and has a strong reputation in the industry. Shift of the Customer Service Representative: Monday - Friday, 9:00 AM - 6:00 PM Pay Rate/Salary of the Customer Service Representative: $18.00 - $22.00 per hour Responsibilities of the Customer Service Representative: Answer incoming customer calls and emails in a timely, professional manner De-escalate calls and resolve customer complaints effectively and empathetically Provide updates on repair status, shipping details, and order information Work collaboratively with internal departments to resolve customer concerns Maintain accurate records of customer interactions and service issues Follow up with customers to ensure satisfaction and issue resolution Multitask efficiently while managing a high call and email volume Maintain knowledge of company services, warranty terms, and shipping policies Support sales and service teams by providing customer feedback and insights Qualifications of the Customer Service Representative: High school diploma or equivalent (required); Associate's or Bachelor's degree preferred 3+ years of customer service experience, preferably in a call center or technical environment Strong verbal and written communication skills Ability to remain calm and professional in high-pressure or escalated situations Excellent time management and organizational skills Ability to multitask and adapt quickly in a fast-paced environment Proficient with Microsoft Office and CRM systems (experience preferred) SAP experience is a plus, but not required Customer Service Representatives Apply Today! DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace. We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be. Apply today and experience "The DAVIS Difference".