Member Service Representative I

Member Service Representative I Apply Now Applied To save a job sign in or get started Job ID: 10244455 Posted today Back Rockford, MI, US Office High School or equivalent Full Time, Temporary $18.00 Experienced (Non-Manager) On-site Banking and Consumer Lending First Shift (Day) Rockford, MI, US $18.00 Experienced (Non-Manager) Full Time, Temporary Banking and Consumer Lending On-site Office High School or equivalent First Shift (Day) Apply Now Applied Job details Member Service Representative I Job Summary: Are you passionate about providing exceptional service and support to members? Join our team as a Member Service Representative at a local credit union. In this role, you will deliver friendly and accurate service, assisting members with routine transactions and inquiries while promoting our credit union products and services. If you thrive in a dynamic environment and enjoy helping others, this is the perfect opportunity for you! Job Specifications: - Job Type: Full-Time - Location: Rockford, MI - Pay Rate: $18.00/hr - Shift: Day Shift Roles and Responsibilities: Perform member transactions accurately using the CBX system. Respond to members' questions, concerns, and requests for assistance in a friendly and professional manner. Provide information on credit union products and services, including loans, business accounts, and fiduciary accounts. Process members check and maintain a cash drawer or pod, accurately balancing funds throughout the workday. Handle member transaction requests, such as credit card advances, money orders, and cashier's checks, following credit union procedures. Collaborate with internal departments to research and resolve member issues efficiently. Provide frontline support at other branch locations as needed. Participate in community events to enhance the organization's public presence. Perform other duties as assigned. Qualifications & Skills: 1-3 years of experience in a financial institution or related field. High school education or GED required. Strong interpersonal skills for effective conflict resolution and relationship building. Excellent verbal and written communication skills. Strong attention to detail and problem-solving abilities. Basic mathematical skills and proficient in Microsoft Outlook, Word, and Excel. Time management and multitasking skills. Ability to lift/move up to 10 pounds occasionally and spend extended hours in front of a computer screen. Company Culture: Join a vibrant and supportive work environment where teamwork and collaboration are at the heart of what we do. We value integrity, community involvement, and a commitment to excellent service. We encourage our employees to bring their unique perspectives and talents to the table, fostering a culture of inclusivity and respect. Together, we strive to make a positive impact on our members and the communities we serve. 10244455 Share this job Copied url To save a job sign in or get started To apply for this job email your details to I want more jobs like this in my inbox. GET JOB ALERTS Share this job Copied url Link Copied Similar Jobs To save a job sign in or get started Warehouse & Yard Crew Member Comstock Park, MI, US Full Time, Temp to Hire $18.00 To save a job sign in or get started Die Setter Progressive Press Operator Walker, MI, US Full Time, Direct Hire $18.00 To save a job sign in or get started Stamp Press Operator - 2nd Shift Walker, MI, US Full Time, Temporary $18.00 As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your lifejust ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice .