Sales Customer Service Representative (CSR) - Remote

Company DescriptionAt Longbridge, we love seniors and we're passionate about helping them unlock the power of one of their greatest assetstheir home equity.As a leading provider of home equity solutions for seniors, we're committed to helping older homeowners make the most of what they've worked hard to build, so they can live the retirement they imagined.And we don't just do it well, we do it really well. With an Excellent rating on Trustpilot and over a thousand customer testimonials, we've earned a reputation for making it easy and stress-free to access home equitywith guidance every step of the way.But it's not just our customers who love usour team does, too! We've been named a Great Place to Work three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.Why Longbridge?At Longbridge, we don't just offer jobs, we offer careers that grow with you. Here's why you'll love being part of our team:Grow With Us - We're big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from withinbecause when you succeed, we all do.A Culture That Clicks - We work hard, but we have fun doing it! Whether it's team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like just work.Benefits That Have Your Back - We've got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.If you're looking for a place where your work truly makes a difference, we'd love to have you on board. Apply today and let's do great things together! Job DescriptionThe primary role of the CSR will be to create sales opportunities for the Retail Sales team. This will be accomplished by answering inbound calls to Longbridge Financial from customers wanting to obtain information about the reverse mortgage program and by initiating outbound calls to potential customers. The agent should be prepared to make 100+ dials per day. They will also be expected to meet business defined metrics of production.Required Skill Set:Answer incoming callsInitiate outbound callsCreate interest in reverse mortgage programQualify customer to meet program guidelines (AGE, LTV, Homeowner) scriptedTransfer interested and qualified customer to sales teamCreate appointments for follow upMail information packets to customersUpdate the Sales CRM with notes of each transaction QualificationsRequired Experience:Basic computer skills (MS Office), 10-key, and Soft phoneCustomer service backgroundBasic understanding of the reverse mortgage productMortgage industry knowledgeBilingual a plusOrganized, performance drivenExcellent communication skills, both written and verbalTraining will be held in the Houston office.Additional InformationWorking in a growing and dynamic industryFull benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts401(k) with company matchPaid time offThis is an hourly non-exempt roleTarget base salary range is $20 per hour which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program via commissions that is based on individual performance.LBF is an EEO/AA/Vet/Disabled EmployerPlease note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial. Important Note: When you click on a video, certain personal information may be sent to the video provider (such as YouTube, Vimeo, etc.). To learn more about our privacy practices, please review our company Privacy Notice.