CWR Customer Service Rep I

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CWR Customer Service Rep I

Call Center & Customer Service

$ 18 / Hour

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Newark, New Jersey

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Contract/Temporary

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JOB ON CANDIDATE PORTAL

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Customer Service Representative / Returns Coordinator

Location: Onsite- Newark NJ

Schedule: Monday - Saturday | 12:00 PM - 8:30 PM

Pay Rate: $18.00/HOUR

Assignment Type: Ongoing Contract

We are seeking a dependable and detail-oriented Customer Service Representative / Returns Coordinator to join our operations team. In this role, you will help ensure a smooth return process for delivery teams while providing exceptional customer service and operational support.

This position is ideal for someone who thrives in a fast-paced environment,municates effectively, staysanized under pressure, and enjoys problem-solving and supporting customers and operations teams.

Responsibilities

Operations & Returns Coordination

Receive and check in delivery teams as they return from their routes

Verify that all assigned pickups are returned and properly accounted for

Confirm all returned items are secured, protected, and correctly labeled

Escalate missing, damaged, or unprotected items followingpany procedures

Complete required documentation related to returned pickups and discrepancies

Monitor delivery route progress and provide updates as needed

Scan haul-away pods and verify stamps

Process delivery order changes and cancellations

Communicate effectively with operations, dispatch, leadership teams, and Costco MDO partners regarding pickups, returns, and exceptions

Customer Service Support

Assist customers, drivers, and business partners via phone and email

Handle customer concerns andplaints in a professional and calm manner

Diagnose, assess, and resolve customer and operational issues efficiently

Provide timely updates and maintain a positive customer experience

Serve as a knowledgeable point of contact for questions and support

Qualifications

Required

Experience using Microsoft Office programs including Word, Excel, Outlook, and PowerPoint

Strongmunication and customer service skills

Excellent multitasking andanizational abilities

Ability to work in a fast-paced, high-volume environment

Strong attention to detail and problem-solving skills

Ability to remain professional under pressure

Preferred

High school diploma or equivalent

1+ year of customer service, logistics, dispatch, call center, or related experience

Experience working in transportation, warehouse, or delivery operations environments

Ideal Candidate

The ideal candidate is reliable,anized, customer-focused, andfortable balancing operational responsibilities with customer support tasks. They are proactive, adaptable, and able tomunicate effectively across multiple teams while ensuring a smooth and efficient returns process.

Pay Details: $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program,muter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay w applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to adecco/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: US_EN_9...705