Medical Customer Service

Medical Customer Service Representative

Location: Norwood, OH (Hybrid)

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

Employment Type: Contract-to-Hire

Position Overview

We are seeking a Medical Customer Service Representative to join a growing healthcare organization in the Norwood, OH area. This hybrid opportunity is ideal for someone with strong customer service skills and experience supporting patients with billing-related inquiries.

This role focuses on delivering a positive patient experience by assisting with billing questions and processing payments in a fast-paced, call center environment.

Key Responsibilities

• Handle a high volume of inbound calls from patients regarding billing inquiries

• Explain charges, balances, and insurance-related questions in a clear and professional manner

• Collect patient payments and set up payment arrangements as needed

• Document all interactions accurately in the system

• Research and resolve patient account discrepancies

• Provide excellent customer service while maintaining HIPAA compliance

Qualifications

• 1+ year of customer service experience (healthcare or call center preferred)

• Experience handling patient billing inquiries or payments is a plus

• Strong communication and problem-solving skills

• Comfortable working in a high-volume call environment

• Basic computer skills and ability to navigate multiple systems

Why Apply?

• Hybrid work schedule providing flexibility

• Opportunity to grow into a long-term, permanent role

• Gain experience within a reputable healthcare organization

• Supportive team environment with training provided

• Benefits include medical, dental, and vision insurance

Pay Details: $18.00 to $20.00 per hour

Search managed by: Marissa Osorio

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.