Contact Center Representative: Consumer Lending - Austin, TX

and Requirements As a Consumer Lending Representative, you will be the dedicated professional assisting members and prospective members who are seeking consumer loans through primarily inbound channels (phone and video chat). You'll provide exceptional service while you process and finalize a variety of consumer loans, and you'll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life. You'll have the opportunity to demonstrate your initiative and learn and grow with our Path to Promotion and award-winning Learning and Development program. If you have a passion for helping others, a career with RBFCU may be just for you. The Consumer Lending Representative will train and work from home, reporting on-site once per quarter to the RBFCU Administrative Service Center: 1 IKEA-RBFCU Pkwy., Live Oak, Texas 78233. Applicants who work from home must reside within the State of Texas and have the capability of performing all of the work from their home in Texas. To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided). Must be able to provide a workspace at home that is safe, suitable for work, and within a distraction free environment. Bilingual in Spanish and English? Candidates can earn an additional $2.00 differential upon the successful completion of the RBFCU Bilingual Spanish/English certification. Essential Functions and Responsibilities: Fulfill member and prospective member loan applications and inquiries and finalize/fund various types of consumer lending loans. Provide enthusiastic, professional, quality, prompt and courteous service to members and others as appropriate. Discuss and recommend products and services to meet the needs of the member and the mission of RBFCU. Process paperwork and collect fees required to complete title work. Inform members of loan decisions and provide information for ancillary loan products. Maintain current working knowledge of RBFCU policies and procedures and regulatory laws. Include appropriate people in decision-making process, and make timely and informed decisions. Accept responsibility, follow through on commitment, and react well under pressure. Strive to meet or exceed department standards. All other duties as assigned (Note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice). Requirements: High School Diploma or G.E.D. A minimum of nine months financial institution experience or two years customer service experience Must be proficient in utilizing PC, software, Microsoft applications, and other office equipment (type 25 words per minute and 10 key by touch) Possess excellent organizational, time management, and interpersonal skills Ability and desire to work well in a team environment and develop strong working relationships with external parties Must be able to work a flexible Monday-Saturday schedule (Hours of operation: Monday - Friday 8:00 a.m. - 6:00 p.m. and Saturday 8:30 a.m. - 4:00 p.m.) Preferred: Bilingual (English/Spanish) All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Careers at RBFCU Randolph-Brooks Federal Credit Union (RBFCU) is the largest credit union in Texas with more than 1 million members and total assets exceeding $15 billion. Recognized for financial stability, our credit union consistently receives the highest ratings of Five Star and Superior from respected organizations that evaluate financial institutions in the United States. We're frequently recognized as one of the best workplaces in San Antonio, Austin, the state of Texas and the country. Our Benefits RBFCU is proud to offer a comprehensive benefits package, including: 401(k) with matching incentives up to 10 percent Competitive pay Medical, vision and dental benefits available to employees and their families from the first day of employment Tuition reimbursement plans Life insurance Pharmacy discount programs Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options Paid time off Parental leave Company-paid benefits include: Long-term disability Basic life insurance Wellness program Credit-monitoring service Employee assistance program Training and volunteer opportunities Apply to join the RBFCU family!