CCR - Customer Care Representative

CCR - Customer Care Representative - Full Time

Alpen High Performance Products Inc - Louisville, CO

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Posted on 05/29/26 (Ref: COcishKFaX-...980)

Job Title: Customer Care Representative

Department: Customer Care

Reports to: Customer Care Manager

Status: Full-Time, On-Site

FLSA Status: Non-Exempt

About Us:

Alpen High Performance Products is a pioneering U.S. manufacturer known for producing the most insulating windows on the market. We are dedicated to sustainability, innovation, and exceptional quality.

Customer Care Representative (CCR)

The Customer Care Representative (CCR) provides support to customers throughout the services and warranty process. This role involves coordinating and providing product and service information, processing orders, answering questions and resolving any emerging issues customers may face.

Key Responsibilities:

Work collaboratively as part of a team, including d responsibilities and job duties

Initiate first contact with customers via phone, text, or

Respond to phone inquiries within two hours and inquiries within one business day.

Approach each interaction with empathy and accuracy to provide a personalized experience

Create and manage both electronic and physical files using Salesforce and Paradigm

Write accurate and detailed service orders to address customer issues

Maintain positive and professionalmunication with customers

Provide follow-upmunications and documentation to ensure customer satisfaction

Coordinate with the Production Scler toplete service and warranty orders

Participate in meetings as needed

Other duties as assigned

Qualifications & Skills:

Construction and/or Fenestration knowledge a plus!

Strong attention to detail andanizational skills

Willingness and ability to learn product lines and diagnose issues

Effectivemunication skills through phone, text, , and meetings

Creative and proactive problem-solving abilities

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