Customer Care Specialist

Customer Care Specialist Location: Englewood, FL Pay Rate: $20.00 - $24.00/hour DOE Hours: Full-Time | Monday - Friday Our client company is seeking a professional and customer-focused Customer Care Specialist to join their growing team in Englewood, Florida . The Customer Care Specialist will serve as a key point of contact for homeowners, business owners, sales representatives, and production staff while helping coordinate roofing projects from start to finish. The ideal Customer Care Specialist will have strong communication skills, administrative experience, scheduling abilities, and excellent customer service skills in a fast-paced office environment. Construction, roofing, permitting, or service industry experience is highly preferred. Responsibilities of the Customer Care Specialist include answering incoming calls, scheduling appointments for sales representatives and production managers, responding to website and internet leads, assisting customers with roofing color selections, preparing and emailing proposals, maintaining customer files, updating job boards, and coordinating project schedules with production teams. This role will also assist with pulling permits, filing Notices of Commencement (NOC's), maintaining building department registrations and insurance certificates, and communicating scheduling updates with clients. Minimum Qualifications: Previous customer service and administrative experience Strong phone and communication skills Ability to multitask and prioritize in a fast-paced office Computer proficiency including email and data entry Strong organizational and follow-up skills Professional and positive attitude Experience in construction, roofing, permitting, or scheduling preferred MUST LIVE IN ENGLEWOOD, FL. Benefits may include: Health Insurance Paid Time Off Holiday Pay Supportive Team Environment Opportunity for Growth 401K match 6% The Customer Care Specialist plays an important role in maintaining customer satisfaction and ensuring roofing projects move efficiently from scheduling through completion. This is an excellent opportunity for someone who enjoys customer interaction, organization, and being part of a growing company. ** For an immediate interview, call our AI recruiter Annie! Just wait 15 minutes after submitting your application, then give her a call at .... ** Ad-VANCE Talent Solutions, Inc., independently owned and operated since 1995, offers concierge health, dental and vision benefits to our employees.