Customer Service

Your Job

Coordinate and lead activities related to customers to ensure customer satisfaction. Review the performance of activities oriented to customer requirements, contracts, obligations and delivery times. It will ensure effective communication with customers

Our Team

Their decisions strongly affect Molex's relationship with customers. He is authorized to provide solutions to the needs and requirements of clients through meetings with multidisciplinary teams

What you will do

• Process orders accurately and promptly, verifying customer information and ensuring orders are handled efficiently
• Interact with customers by phone, mail, chat, or in person to provide support and information for a product or service
• Ensures that appropriate actions are taken to resolve customer concerns and concerns
• Use specific product or service knowledge to respond to customer requests and/or pass it on to the appropriate personnel
• Investigate and resolve issues related to orders, service, and customer complaints
• Perform contract reviews confirming that the customer's product specifications/revisions are accurate in the ERP system
• Track overdue orders in collaboration with the Production Planning team
• Coordinate the customer's return of goods activity according to internal procedures
• Confirm deliveries to customers and process urgent requirements
• Interact with manufacturing locations to get production updates and deliveries
• Display total customer demand. Perform volume analysis and/or forecast reconciliations against PO and/or open orders
• Perform order vs. shipment analysis and forecasting. Orders vs shipments vs forecast
• Communication with operations and sales teams to bring new ideas to improve logistics, offer key information for new business negotiations and obtain signature orders for current businesses
• Participate in global account updates/partner with MedTech's sales team to report on key metrics, e.g., on-time delivery
• Understand, support and contribute to compliance with the PBM Philosophy, the different Quality Management standards in which the company is certified, in Safety and Hygiene, in environmental management systems, Six Sigma, RBA (Responsible Business Alliance) and CTPAT/OAS following the established policies and procedures
• Perform related or complementary work related to their functions

Who you are

• Experience in customer service at least 3 years
• Advanced English
• Management of SAP or similar ERP system

What will put you ahead

• More than 3 years of experience in customer service

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to -data communications. The thousands of innovators who work for Molex have made us global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

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