Senior Utility Customer Service Specialist

SENIOR UTILITY CUSTOMER SERVICE SPECIALIST

The Roseville Utility Billing Department is in search of a detail-oriented, analytical, and self-motivated individual to join our team. In this role, you will tackle problem-solving challenges, lead initiatives, conduct software testing, and troubleshoot various issues.

We seek a candidate who excels at providing exceptional customer service and thrives in a fast-paced, dynamic environment. Your primary responsibilities will include supporting our Customer Care teams, delivering training, resolving complex Utility Billing issues, and contributing to the design and documentation of process and policy enhancements.

If youre detail-oriented, organized, and driven to make a positive impact, wed love to hear from you!

• $29- $41 hourly rate (dependent on experience)
• Opportunities to learn and promote
• Competitive vacation and sick leave programs
• 10 paid holidays and 2 floating holidays annually
• Up to 45 hours of personal leave per year, in addition to vacation time
• Bilingual pay opportunity
• Health and welfare benefits, with City contributions of up to $2,490 per month
• And much more!

The City of Roseville is committed to an inclusive and supportive workforce and workplace. We are engaged in understanding the backgrounds and perspectives of our colleagues and those we serve. Our organization is unified in this commitment, because we believe this produces the best results for our organization and community.

EXPERIENCE AND TRAINING

Experience:

Two years of increasingly responsible technical accounting experience that involved the processing of billing and provision of customer service.

AND

Training:

An Associates degree or 60 semester units of college level course work including 18 units in a major field of study and 21 units in general education from an accredited college or university, preferably in accounting, finance, or related field. Two years of related work experience can substitute for an Associates degree.

All employment applications must be submitted online at the City of Roseville CAREER PAGES only.

Per City of Roseville practice, applicants are permitted to submit an employment application for a specific recruitment no more than once within any 90-day period.

Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page.

The City of Roseville defines accredited college or university as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website style="margin: 15px 0; color: inherit; font-style: normal; text-indent: 0">Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification.

The following options apply to the evaluation of college degrees from countries outside the United States:

• Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website.
• Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at www.aice-eval.org .
• A copy of the foreign credential evaluation verification can be attached to the employment application.
• If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification will be eliminated from further consideration.

SELECTION PROCESS :

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicants experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.

Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process.

Some positions require the clearance of a comprehensive Police Department (PD) background check within 12 months of appointment. The City may appoint candidates to positions prior to clearing the extensive Police Department background check, and in those circumstances the candidate will be advised in advance that security access in the information technology systems will be limited to non-PD related systems until PD clearance is received, and if the candidate ultimately does not clear the PD background it will result in release from City service without appeal rights, in accordance with Personnel Rules 3.04.050.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER. IF YOU REQUIRE ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.