Customer Service Representative 2 - WEL

at Idaho Division of Human Resources in Boise, Idaho, United States

DEDICATED TO STRENGTHENING THE HEALTH , SAFETY , AND INDEPENDENCE OF IDAHOANS

The Department of Health and Welfare is hiring a Customer Service Representative 2 in Boise. This position will provide customer service to individuals calling requiring information and assistance from across the state. These individuals respond to customer inquiries for various benefits and services as well as connect customers to specialists via an integrated statewide phone system.

Customer Service Representative work in a high call volume environment assisting customers for various benefits, services and applications questions. In addition, all customer service representatives process task work utilizing several benefit programs while using several desktop screens at one time to achieve these functions.

This position is not eligible for telework.

+ We have one of the Nations best state retirement systems ( ( PERSI ) that offers a lifetime benefit at retirement.

+ 11 paid holidays

+ Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)

+ Paid parental leave (

+ Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week)

+ 2 voluntary supplemental retirement plans including both pre-tax and Roth options

+ Deferred compensation plan

+ Life insurance for self, spouse, and children

+ Short and long-term disability insurance

+ Flexible Spending Accounts ( FSA )

+ Wide variety of training opportunities

+ Some positions offer flexible hours and/or telecommuting

+ Additional perks and discounts ( available through medical provider

+ Public Service Loan Forgiveness ( PSLF ) Eligibility (