Customer Support Representative

AI Summary & Insights Summary Insights Customer Support Representative The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it. Customer Support Representative The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it. Description We are seeking multiple Customer Support Representatives to join a fast-paced, collaborative support team for a seasonal project. This fully remote opportunity is ideal for professionals who are tech-savvy, customer-focused, and comfortable managing inquiries through phone, email, and chat platforms. This role supports customers using educational technology products and requires strong communication skills, reliability, and the ability to navigate multiple systems in a remote environment. Key Responsibilities Respond to customer inquiries via phone, email, chat, and support platforms Assist users with login issues, account access, and license availability Support onboarding and account setup for new and renewing customers Help manage student, staff, and class rostering within customer systems Troubleshoot customer issues related to assessments, reporting, and data access Maintain accurate and timely documentation within CRM systems Escalate complex technical or onboarding issues as needed Provide professional and personable customer communication while meeting service-level expectations Conduct outbound follow-up regarding renewals and account updates when required