Revenue Tax Officer Supervisor (Revenue Agent Supervisor - Call Center)

At the Louisiana Department of Revenue, we are dedicated to fairly and efficiently administering the state's tax laws to ensure compliance while providing exceptional customer service. We are committed to fostering public trust, enhancing economic growth, and maximizing revenue collection to support essential services that benefit all citizens of Louisiana. We're looking for a Revenue Tax Officer Supervisor to join our Customer Service Division. An ideal candidate should possess the following competencies: Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes. Developing Performance: Builds the future potential of others by supporting long-term growth, skill development, and career progression. Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning. Six years of experience in accounting, financial auditing, tax administration, tax policy or law, management analysis, or administrative services in a financial setting; OR Six years of full-time work experience in any field plus three years of experience in accounting, financial auditing, tax administration, tax policy or law, management analysis, or administrative services in a financial setting; OR A bachelor's degree plus three years of experience in accounting, financial auditing, tax administration, tax policy or law, management analysis, or administrative services in a financial setting; OR An advanced degree or a Juris Doctorate plus two years of experience in accounting, financial auditing, tax administration, tax policy or law, management analysis, or administrative services in a financial setting; OR Possession of a Certified Public Accountant (CPA) license or a current Louisiana license to practice law plus one year of experience in accounting, financial auditing, tax administration, tax policy or law, management analysis, or administrative services in a financial setting. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. The official job specifications for this role, as defined by the State Civil Service, can be found here. Job Duties: In this role, you will: Develop, motivate, and coach Tax Officers and Tax Analysts to help them continuously improve their skills. Plan and organize work inventories and set procedures for the section, including assigning duties, establishing priorities, and implementing procedural changes. Complete, update, and cancel automatic bank debit authorizations accurately and timely and notify taxpayers of effective dates. Compile and report weekly/monthly work volume statistics. Position-Specific Details: Appointment Type: Probational, Promotional, Job Appointment, Detail to Special Duty or WAE Compensation: The salary offered will be determined based on qualifications and experience. This posting may be used to fill vacancies in other divisions available within the Louisiana Department of Revenue within 90 days of the closing date. A Tax and Natural Disaster Clearance will be conducted on all selected applicants to validate the timely submission of tax returns and payments. It is a requirement that all Revenue employees must adhere to all tax laws of the State of Louisiana. LA R.S.15:587.5, 587.6 and the IRS require the Louisiana Department of Revenue to conduct a criminal history records check of a prospective employee who will access federal tax information to perform job duties. Any applicant who receives and accepts a conditional offer of employment will require a completed criminal history records check prior to his or her first day of work. How to Apply : No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the Apply link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. * Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. If you are applying for a position using the baccalaureate option you may apply 90 days prior to receipt of your degree, however the effective date of the appointment cannot be prior to your graduation date. Please contact the HR representative listed below to ensure that your application is accepted as eligible. For further information about this vacancy contact: Alexis Bowser Louisiana Department of Revenue Human Resources Division P.O. Box 66378 Baton Rouge, LA 70896 ... Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.