Customer Service Representative

Customer Service Representative Apply Now Applied To save a job sign in or get started Job ID: 10236922 Posted today Back Spencer, IA, US Contact Center High School or equivalent Full Time, Temporary 22 Entry Level On-site Manufacturing - Other First Shift (Day) Spencer, IA, US 22 Entry Level Full Time, Temporary Manufacturing - Other On-site Contact Center High School or equivalent First Shift (Day) Apply Now Applied Job details Customer Service / Administrative Representative Pay: $20-$22/hour Schedule: Monday-Friday, 9:00 AM - 4:00 PM ? Position Overview The Customer Service Representative is responsible for providing high-quality customer support and administrative assistance. This role involves handling customer inquiries, processing orders, managing accounts, and ensuring accurate and timely communication to support customer satisfaction and business operations. ? Key Responsibilities Answer and manage incoming customer calls, emails, and inquiries in a professional and timely manner ? Assist customers with order processing, order status updates, and product/service information Generate, enter, and process customer orders accurately Prepare and issue invoices, ensuring accuracy and timely delivery Maintain and update customer accounts, including financial and order-related information Investigate and resolve customer complaints efficiently to ensure satisfaction and retention ? Follow up with customers to ensure issues are resolved and expectations are met Communicate with internal teams to support order fulfillment and problem resolution Maintain accurate records of customer interactions and transactions Perform work within assigned accounts, product lines, or regional responsibilities ? Qualifications & Skills Excellent verbal and written communication skills, with the ability to clearly explain information and resolve issues ? Strong multitasking and organizational abilities in a fast-paced environment High attention to detail and accuracy in data entry, order processing, and invoicing Strong problem-solving and decision-making skills Positive, professional, and customer-focused attitude Ability to follow instructions and work under moderate supervision Effective listening skills and ability to handle customer concerns with professionalism Strong teamwork and collaboration skills ? Technical Skills Intermediate computer proficiency, including data entry and record management Experience with Microsoft Office Suite (Word, Excel, Outlook) and internet applications Ability to learn and use internal systems and software ? Education & Experience High school diploma or equivalent required Previous customer service or administrative experience preferred ? Additional Requirements Candidates must successfully complete a background check and drug screening prior to starting ? ? Stronger (short posting version) Provide customer support by managing inquiries, processing orders, maintaining accounts, and resolving issues while ensuring accuracy, professionalism, and a high level of customer satisfaction 10236922 Share this job Copied url To save a job sign in or get started To apply for this job email your details to I want more jobs like this in my inbox. GET JOB ALERTS Share this job Copied url Link Copied Similar Jobs As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Put your skills to work. There are a lot of different light industrial jobs out there. Kelly Professional & Industrial recruiters are focused on only offering opportunities with companies that provide competitive pay, safe work environments, and cultures that recognize your value. Whether you're looking for flexible shifts, performance bonuses, or a progressive work culturewe're dedicated to finding the very best opportunities for you. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. 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