Dispatcher & Call Center Rep

un Dispatcher & Call Center Rep image 1 of 1 compensation: $40k a year + employment type: experience level: no experience required job title: Dispatcher & Call Center Rep WHO WE ARE Tenz Electric Co. is a premium residential electrical service company led by a Master Electrician with over 30 years of hands-on experience. We are building something special in Western North Carolina and we need the right voice on the front line to match the standard we set in the field. We don't cut corners. We don't settle for average. And we treat every customer like they deserve a Perfect 10 because they do. THE POSITION We are hiring a full-time Dispatcher and Customer Service Representative to be the first impression our customers get when they call Tenz Electric. This is not just an answering service role. You are the heartbeat of the operation booking calls, dispatching technicians, keeping the schedule tight, and making every customer feel heard, valued, and taken care of. If you are warm, organized, fast on your feet, and take genuine pride in doing things the right way we want to talk to you. YOUR DAY-TO-DAY Answer inbound service calls and book appointments with professionalism and a great attitude Dispatch technicians efficiently based on location, availability, and job type Communicate arrival windows, updates, and follow-ups to customers Manage and prioritize the daily service schedule Coordinate with field technicians to keep jobs moving smoothly Enter and track job information accurately in our service software Handle customer questions and concerns with confidence and care Help deliver a consistently Perfect 10 customer experience on every interaction WHAT WE ARE LOOKING FOR A naturally warm, upbeat phone presence you make people feel good about calling Strong organizational skills and the ability to manage multiple priorities at once Prior experience in dispatching, customer service, or a service-based business is a plus Comfortable with scheduling or service software (or a quick learner) Reliable, punctual, and detail-oriented Someone who takes real pride in their work and is a genuine team player Home services, HVAC, plumbing, or electrical industry experience is a bonus but not required Experience with Service Titan software. Previous employment as a 911 dispatcher, or similar great encouraged. WHAT WE OFFER Competitive pay discussed at interview based on experience Performance bonuses tied to booking rates and customer satisfaction scores A tight-knit, high-standard team environment where your work genuinely matters Stability and growth led by 30+ years of industry leadership at the national level The chance to be part of building something great from the ground up in WNC Principals only. Recruiters, please don't contact this job poster. post id: ... updated: [ ]