Sr Mgr Global Customer Service

at FUJIFILM in Boise, Idaho, United States

Position Overview

Fujifilm is seeking a Senior Manager of Global Customer Service to lead the end-to-end customer service strategy and execution globally for Digital Commerce.

This role is responsible for defining the global service model, technology strategy, and performance framework, ensuring a best-in-class, scalable customer experience across all regions. You will also be responsible for the reputation of the support function across all global tenants. The focus should be on long-term growth, efficiency, and ensuring that CS acts as a value-driver for the company.

Company Overview

At FUJIFILM North America Corporation, we are many things to both consumers and business customers. Were looking for passionate, mission-driven people to help us continue to innovate.

With five operating divisions, theres a lot of opportunity to find your niche and make an impact. Perhaps youll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax. Maybe youll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division-they develop office and commercial print solutions and enable digital transformation. And if youre interested in tape, check out our Industrial Products Division-they develop data storage solutions.

We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of giving our world more smiles. Visit:

Job Description

Responsibilities

Strategy & Leadership

+ Define and execute the global customer service strategy for GMSB

+ Establish the tiered support model (Tier 1, Tier 2, Tier 3) and regional operating structure

+ Serve as the primary CS leader interfacing with Google stakeholders

+ Financial Management: Oversee the CS budget, manage and analyse cost allocation models and cost of service to each region.

**Platform & Inte