Customer Support Representative

Job Title: Customer Support Representative

Pay Range: $30 – $35 per hour, depending upon experience

Type: Temporary (6-month assignment)

Schedule: Monday to Friday, 8 a.m. – 5 p.m.

Location: Fresno, CA (Onsite)

 

Position Overview

The Customer Support Representative provides analytical, support, and problem-resolution services related to customer claims, feedback, and inquiries. The role requires attention to detail, strong communication skills, and the ability to efficiently research, analyze, and resolve issues across mis-shipments, damaged products, and product quality concerns.

 

Essential Duties & Responsibilities

	
• Analyze data collected from customer claims and feedback, researching instances and conducting root cause investigations
  
  	

• Resolve customer claims related to mis-shipments, damaged goods, and product quality issues quickly and accurately
  
  	

• Facilitate sample orders and coordinate with regional deployment centers as needed
  
  	

• Maintain accurate claim records and ensure customers are reimbursed within identified timeframes
  
  	

• Identify out-of-tolerance measures and recommend corrective actions to mitigate recurring problems
  
  	

• Comply with quality, environmental, and safety regulations
  
  

 

Minimum Qualifications

	
• Experience managing customer accounts (business to business)
  
  	

• Experience working directly with vendors, end users, business partners
  
  	

• Experience working in a manufacturing environment
  
  	

• Experience in supply chain logistics is a plus
  
  	

• Must be highly proficient in Microsoft  Word, Excel, PowerPoint, and Outlook (intermediate to advanced)
  
  	

• This role requires proficiency in an ERP system (SAP highly preferred)
  
  	

• Bachelor’s degree preferred, or minimum 4 years of business-to-business customer service or supply chain logistics experience
  
  	

• Strong analytical and reasoning skills; able to present information effectively to varied audiences
  
  	

• Demonstrated ability to work independently and collaboratively in fast-paced environments
  
  

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