Student Customer Care Representative

Description

Student Customer Care Representative

Service Center Ops - West

24081 East Mission Avenue, Suite 200. Liberty Lake, WA 99019

Thank you for considering Amica as part of your career journey, where your future is our business.

At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We're focused on creating a workplace that works for all. We'll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!

As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes.

We are seeking high school and college students looking for flexible hours and, more importantly, their first taste of a professional environment with an award-winning company. This position is a great way to acquire the necessary experience to excel in your future business career in a competitive job market.

Those selected for this position will start during summer break and continue during fall semester

This is a flexible, part-time position with a minimum commitment of 15 hours per week designed to work around your class schedule.

The hourly rate for this position is $18/hr.

Responsibilities:

• Attend initial skills training
• Become proficient in billing offerings and systems
• Handle incoming calls to address customer questions and requests in a professional manner
• Recommend appropriate solutions, procedures and actions to customers

Qualifications:

• Must be currently enrolled in a high school or college undergraduate program
• Strong oral and written communication skills
• Ability to prioritize and multitask
• Problem-solving skills
• Proficient use of Microsoft Office products
• Customer service experience preferred

Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.

The safety and security of our employees and our customers is a top priority. Employees may have access to employees' and customers' personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees' or customers' physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment.

About Amica

Amica Mutual Insurance Company is America's oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

Amica Mutual Insurance Company is committed to protecting job seekers from recruitment fraud. We never request sensitive personal information or payment during the interview process. All legitimate job opportunities are listed on our official careers site: . Learn more in the "Is Amica hiring?" section of our FAQ.

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