Customer Support Specialist

Customer Support Specialist
Location: Northeast Austin area (Cameron/Dessau)
Position Type: Temp-to-Hire
Schedule: Monday through Friday, 8:00 AM 5:00 PM (100% in-office)
Pay: DOE (Depending on Experience)

Position Overview

We are seeking a detail-oriented Customer Support Specialist to assist with escalation calls for a large internal client. The ideal candidate will have strong communication skills, SAP experience, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

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  Respond to telephone, mail, or fax requests for new orders or service changes
  
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  Provide product, pricing, and delivery information to customers
  
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  Input and maintain customer order information, including purchase orders, sales orders, quotes, invoices, service orders, and work orders
  
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  Print reports and maintain accurate system records
  
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  Perform system inquiries regarding sales order and shipping status
  
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  Provide basic instruction regarding order and delivery status information
  
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  Generate sales order and shipping documents
  
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  Correct billing discrepancies and resolve terms and conditions issues with customers
  

Required Skills and Qualifications

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  Minimum 2 years of customer service experience
  
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  Experience handling escalation calls
  
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  SAP billing experience required
  
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  Basic math skills
  
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  Strong computer skills (Excel and Word)
  
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  Ability to organize and prioritize workload
  
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  Strong interpersonal, written, and verbal communication skills
  

Additional Requirements

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  Pre-employment screening will include a drug test and background check
  

How to Apply

Please email your resume to ... or call ....