Customer Service Representative

Customer Service / Administrative Representative

Pay: $20–$22/hour

Schedule: Monday–Friday, 9:00 AM – 4:00 PM

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Position Overview

The Customer Service Representative is responsible for providing high-quality customer support and administrative assistance. This role involves handling customer inquiries, processing orders, managing accounts, and ensuring accurate and timely communication to support customer satisfaction and business operations.

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Key Responsibilities

• Answer and manage incoming customer calls, emails, and inquiries in a professional and timely manner ?

• Assist customers with order processing, order status updates, and product/service information

• Generate, enter, and process customer orders accurately

• Prepare and issue invoices, ensuring accuracy and timely delivery

• Maintain and update customer accounts, including financial and order-related information

• Investigate and resolve customer complaints efficiently to ensure satisfaction and retention ?

• Follow up with customers to ensure issues are resolved and expectations are met

• Communicate with internal teams to support order fulfillment and problem resolution

• Maintain accurate records of customer interactions and transactions

• Perform work within assigned accounts, product lines, or regional responsibilities

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Qualifications & Skills

• Excellent verbal and written communication skills, with the ability to clearly explain information and resolve issues ?

• Strong multitasking and organizational abilities in a fast-paced environment

• High attention to detail and accuracy in data entry, order processing, and invoicing

• Strong problem-solving and decision-making skills

• Positive, professional, and customer-focused attitude

• Ability to follow instructions and work under moderate supervision

• Effective listening skills and ability to handle customer concerns with professionalism

• Strong teamwork and collaboration skills

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Technical Skills

• Intermediate computer proficiency, including data entry and record management

• Experience with Microsoft Office Suite (Word, Excel, Outlook) and internet applications

• Ability to learn and use internal systems and software

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Education & Experience

• High school diploma or equivalent required

• Previous customer service or administrative experience preferred

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Additional Requirements

• Candidates must successfully complete a background check and drug screening prior to starting

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? Stronger (short posting version)

• Provide customer support by managing inquiries, processing orders, maintaining accounts, and resolving issues while ensuring accuracy, professionalism, and a high level of customer satisfaction

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