Customer Care Representative

We are seeking an organized, detail-oriented and Customer Service Coordinator to join our team. In this role, you will serve as a primary point of contact for our clients while managing the essential documentation that keeps our shipping and production operations running smoothly. The ideal candidate excels at multitasking in a fast-paced environment and possesses strong communication and computer skills.

Role Highlights:
- Monday - Thursday 6:00 - 4:30
- Friday - 6 am - 3 pm
- Direct Hire Permanent position
- Extensive benefits including Health, Dental, Vision, Life Insurance, and 401k with match

What You'll do:
- Customer Relations: Deliver exceptional customer service by warmly greeting visitors and professionally handling customer inquiries via phone, email, and in person.
- Documentation & Logistics Support: Accurately generate, organize, and process vital shipping paperwork, including Bills of Lading (BOLs), tracking tags, and work orders.
- Administrative Efficiency: Maintain organized physical and digital filing systems to ensure all shipping and operational documentation is easily accessible and compliant.
- Cross-Functional Communication: Facilitate smooth communication between customers and internal teams to ensure orders are processed accurately and timelines are met.

What you'll bring:
- Technical Proficiency: Intermediate computer skills with strong familiarity in the Microsoft Office Suite (specifically Outlook, Excel, and Word).
- Prioritization & Multitasking: Proven ability to effectively manage competing priorities and balance administrative tasks with active customer service in a dynamic environment
- Customer-Centric Mindset: Excellent verbal and written communication skills with a natural inclination toward problem-solving and helping others.
- Attention to Detail: High level of accuracy in data entry and paperwork generation, ensuring shipping and work orders are error-free.

Responsibilities:
See above

Working hours: 6:00 AM - 4:30 PM

Skills:
See above

Education:
High School

Experience:
1-4 years

Qualifications:
See above

Apply today for immediate consideration to work with this fantastic organization.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ....

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

key responsibilities

See above

experience

1-4 years

skills

See above

qualifications

See above

education

High School