Member Service Representative

Member Service Representative YMCA of Pierce and Kitsap Counties - Lakewood, WA

Posted: 5/25/2026 - Expires: 8/23/2026

Job ID: 293439787

Apply Now I have already applied Save Job Print Email Share

Job Description

Position: Member Services Representative

Wage: $17.13 to $17.28 per hour, depending on qualifications ( Compensation is determined based on relevant experience, skills, and qualifications, with most new hires starting between the minimum and midpoint of the posted wage range )

Hours: Part-Time, Up to 25 hours per week

Shift: Weekday Availability, 8AM-6PM

Location: Lakewood Family YMCA, Lakewood, WA

As a Member Services Representative, you are the friendly face that greets and welcomes members and guests to our Y facility. In this position, you will provide excellent customer service to our current members and potential members to ensure they have an enriching experience while visiting our Y. If you are passionate about helping others and being part of a vibrant community, this is the job for you.

Qualifications:

• Minimum of two years of customer service, sales, or related experience (preferred).
• Strong customer service skills with the ability to deliver a positive and welcoming experience.
• Excellent written and verbal communication skills.
• Proficiency with computers and standard office equipment.
• Proactive work style with the ability to take initiative and follow tasks through to completion.
• Positive attitude and experience working with individuals from diverse backgrounds.
• Must be able to pass Background and Reference checks (in accordance with the WA State Fair Chance Act).
• Committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• Able and willing to complete online Child Abuse Prevention training on first day, and other online and in-person training as required.

Key Responsibilities:

• Maintain good public relations with members and always represent the best interests of the YMCA.
• Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Greet and assist all members, potential members and staff in a courteous, professional and friendly manner.
• Assisting with basic membership transactions.
• Respond to members' needs. Contact appropriate personnel when necessary and notify supervisor of unusual situations. Handle complaints in a courteous manner.

Benefits:

All YMCA Employees receive the below benefits:

• A Personal YMCA membership and YMCA360 virtual streaming membership
• Flexible scheduling around school and extracurricular activities Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
• Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center
• Professional training, education, and certification opportunities
• 20% discount on YMCA programs, childcare services and merchandise

Part-Time employees who work more than 20 hrs./week are eligible for the below voluntary benefit options:

• HealthiestYou: by Teladoc (24/7 virtual general medical care access for non-emergency conditions)
• Willamette Dental Plan
• VSP Vision Plan

Job Summary Company Details Company YMCA of Pierce and Kitsap Counties Industry Religious Organizations Job Information Location Lakewood, WA Website www.ymcapkc.org Job Type Part Time Employee Experience 1+ to 2 Years Career Level Entry level Job Position 1 Position(s) Open Salary/Wage $17.13 - $17.28 /hour depending on qualifications Duration Over 150 Days Additional Information Public Transportation No Testing Required Background checks
Reference checks Testing Description Employer will perform pre-employment background checks Federal Contractor No Affirmative Action Plan No View More Jobs All YMCA of Pierce and Kitsap Counties jobs View similar jobs All Lakewood, WA jobs