Customer Service Representative - IN OFFICE

Job Title: Customer Service Representative

Location: Hamilton, NJ

Type of Employment: Temp to Permanent

In Office/Hybrid/Remote: Fully in Office

Hourly: $22 - $23/hr Based on years of experience

Job Summary:

If you're looking to work in a professional office with a fun team, LHH is partnering with a consumer services organization in Hamilton, NJ that is looking to hire a Customer Service Representative as soon as possible! The qualified candidate should have prior customer service experience, excellent phone demeanor, and be computer savvy. The hours are Monday through Thursday 9AM to 5PM with a 30-minute break and Friday from 9AM to 3:30PM with a 30-minute break (36-hour work week). This role is fully in office.

If this role is a fit to your background, please submit an updated resume for review.

Responsibilities:

• Answer incoming phone calls from existing customers and assist with questions and concerns

• Make outbound calls to customers reminding them of missed payments when applicable

• Inputting payments for customers

• Assisting customers with autopay set up and navigating the company website

Required Experience:

• Bachelor's Degree in a related field or 1 year of retail or corporate customer service experience

• Excellent written and verbal communication skills

• Proficient in Microsoft Office Suite and able to learn new software easily

• Ability to type 50WPM minimum

• Superb customer service abilities with a knack for de-escalations

Pay Details: $22.00 to $23.00 per hour

Search managed by: Nadia Negm

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.