Facilities Customer Service Center Coordinator III

Position Details

Position Information

Posting date05/21/2026

Closing date

Open Until FilledYes

Position Number1129232

Position TitleFacilities Customer Service Center Coordinator III

Hiring Range Minimum$25.00

Hiring Range Maximum$25.00

Union TypeNot a Union Position

SEIU LevelNot an SEIU Position

FLSA StatusNonExempt

Employment CategoryRegular Full Time

Scheduled Months per Year12

Scheduled Hours per Week40

Schedule

Schedule: MondayFriday, 7.30am4.00pm; Saturday/Sunday

Required to work flexible hours during periods of critical operations on campus

Location of Position

Hanover, NH

Remote Work Eligibility?Onsite only

Is this a term position?No

If yes, length of term in months.n/a

Is this a grant funded position?No

Position Purpose

The Facilities Customer Service Center Coordinator III serves an important customer service role for Facilities as the position interacts with students, staff, faculty, parents, the public, vendors, and contractors. Typically, this position is the first point of contact for inquiries related to Facilities services and the processing of service requests using our computerized maintenance management system, Planon. The FSCC III acts as a liaison, tasks include providing information, answering questions, scheduling certain tasks, resolving problems/complaints, and facilitating communication with the Facilities staff in the field in both emergency and nonemergency situations. Individuals in the position need to be able to work in a team environment and be genuinely interested in helping and meeting the needs of Facilities customers. This person will have a strong knowledge of the computerized maintenance management system (CMMS), all tasks with the department, and the ability to help train new team members.

Description

Required Qualifications Education and Yrs ExpHigh School plus 12 year(s) of experience or equivalent combination of education and experience

Required Qualifications Skills, Knowledge and Abilities

Minimum two years of experience in an office environment.

Strong proficiency in computerized maintenance management systems (CMMS) with the ability to train others after learning Planon.

Previous proven excellent customer service experience in a facilities environment.

Comfortable working with Microsoft Office (Outlook, Word, and Excel) and Google Workspace (Drive, Sheets, Docs).

Ability to handle emergency situations and react in a calm professional manner.

Ability to work in a team atmosphere.

Excellent problem solving skills, with a goal of customer satisfaction.

Able to perform daily tasks with minimal supervision.

Preferred Qualifications

Ability to prioritize work for self, while helping others.

Understanding of facilities processes and the type of work performed.

Excellent communication and interpersonal skills with the ability to interact with diverse College constituencies.

Attentive to detail and interested in providing accurate, clear, and concise results.

Demonstrates a high level of concentration while working in a fastpaced, continually changing organization. Comfortable with frequent interruptions to daily work.

Department Contact for Recruitment InquiriesCampus Services HR

Department Contact Phone Number...

Department Contact for Cover Letter and TitleTie Watkins, Director of Customer Relations & Logisticsics

Department Contact's Phone NumberTie.Watkinsdartmouth

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Background Check

Employment in this position is contingent upon consent to and successful completion of a preemployment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, nondiscriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?Not an essential function