Customer Service Representative-Finance Department

Exempt/Non-Exempt Non-Exempt Full-Time/Part-Time Full-Time Position Customer Service Representative-Finance Department Description

SUMMARY

The Customer Service Representative serves as a front-line ambassador for the City of Saco, providing courteous, accurate, and timely service to residents, taxpayers, and visitors. This role performs a wide range of financial and administrative tasks, including processing payments, issuing licenses and registrations, and supporting the Tax Collector and Finance Department with ongoing projects. Professionalism, attention to detail, and strong customer service skills are essential.

SUPERVISION

This position works under the general supervision of the Deputy Finance Director and the daily supervision of the Tax Collector.

CORE COMPETENCIES

• Analytical Skills
• Great Customer Service Skills
• Detail Oriented
• Dependable
• Team Player
• Trustworthy

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Mail Processing - Opens and processes incoming mail.

• Customer Assistance - Responds to inquiries in a professional and courteous manner.

• Phone Operations - Answers City Hall's main phone line and routes calls appropriately.

• Front Counter Services - Processes property tax payments and other municipal transactions.

• Financial Systems Use - Utilizes financial software, data entry tools, spreadsheets, and web-based payment systems.

• Excise Tax Collection - Collects excise taxes and registers motor and recreational vehicles for the State of Maine.

• Permit & License Issuance - Issues municipal permits, State of Maine hunting/fishing licenses, ATV/boat/snowmobile registrations, and dog licenses.

• Cash Drawer Balancing - Performs daily reconciliation of cash drawer.

• Departmental Support - Assists the Finance Director, Tax Collector, and City Clerk's Office as needed.

• Specialized Focus Area - May serve as point person in one of the following:

• Accounts Receivable

• Inland Fisheries & Wildlife Agent

• Tax Liens & EZ Pay

• Motor Vehicle Agent

• Deputy Tax Collector

• Accounts Payable

• After-Hours Meetings - May occasionally attend team meetings outside regular hours.

• On-Site Requirement - All work must be performed on-site.

• Performs additional duties as assigned.

Position Requirements

JOB REQUIREMENTS

• Cash Handling Experience

• Professional Customer Interaction

• Payment Processing Accuracy

• Regulatory Learning Ability - Ability to learn City Charter, Municipal Code, and State of Maine regulations.

• Motor Vehicle Agent certification required within one year of hire.

• General understanding of vital statistics processes (births, deaths, marriages, licenses).

TOOLS AND EQUIPMENT

Computers, Microsoft Office, MUNIS software, telephone system, photocopier/fax machine, calculator.

PHYSICAL DEMANDS

• Must be able to lift and/or move up to 10 lbs frequently.

• Reasonable accommodations may be made for individuals with limitations.

WORK ENVIRONMENT

Typical business office environment with standard noise levels. Reasonable accommodations may be made for individuals with limitations.

BENEFITS:

• Medical, dental, vision - 80% covered by the City
• City paid Life Insurance
• City paid STD/LTD
• Retirement plans including MainePERS pension program, 401(a), 457(b), Retirement Health Savings
• Vacation Time, Sick Time, Personal Days
• Paid Parental Leave
• City paid holidays
• Tuition Reimbursement
• Wellness Program

SELECTION GUIDELINES:

Employment application, letter of intent, and a resume are required for all external applicants. Candidates will be interviewed as applicable, subject to a reference checking process and ranked according to education, experience, job knowledge, and skills as related to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

EQUAL OPPORTUNITY EMPLOYER:

The City of Saco is strongly committed to diversity in its work force. We are an equal employment opportunity employer. All qualified applicants will be considered regardless of ethnicity, nationality, gender identity, veteran or disability status, religion, age, gender orientation or other protected status.

APPLICATION PROCESS:

A complete application will include the completed employment application, letter of intent, resume, and references.

Please contact the Human Resources Department, with any questions at ....

Email applications may be submitted to ....

Education and Experience High School Diploma or GED required (business focus preferred). Associate degree in accounting or finance preferred. Close Date EOE Statement The City of Saco is strongly committed to diversity in its work force. We are an equal employment opportunity employer. All qualified applicants will be considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status. Category Finance