Customer Service Agent - German Speaking

Are you a problem solver, excellent communicator and a people person? If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta! The Wow You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Continued

Operations Malta

Are you a problem solver, excellent communicator and a people person?

If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta!

The Wow

You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!

At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office and 2 days at home.

We want you to excel in the following:

• Help German and English-speaking customers via e-mail, chat, and telephone

Work together with your team to reach the best customer satisfaction (including other KPIs)

• Translate promotional texts and/or customer surveys in your local language
• Manage customer accounts
• Follow company policies and practices regarding player safety, protection, and responsible gaming

What's in it for me?

Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!

You're good at:

• Excellent command of the German and English languages (written and verbal)
• Strong Microsoft Office knowledge
• Background in customer service, this can be face-to-face, online, or via phone calls
• Multi-tasking and time management

Extra Awesome:

• Additional languages are considered a plus

Benefits:

• 28 Vacation Days Per Year
• Relocation (including flights, bonus and accommodation)
• Hybrid Model
• Health & Life Insurance & Company Doctor
• 400 Wellness Allowance
• 300 Working From Home Allowance
• Lunch Provided Monday-Friday
• Company Discounts
• Company Events
• Great Atmosphere & Betsson Values

Good to know:

• Start date: Every second week, training is provided
• Salary: The salary consists of a base salary and a bonus scheme.
• Work hours: As a customer service agent you work shifts
• Location: Malta, St Julians
• Generous relocation package offered

Challenge Accepted?

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

Apply Here

First Name *

Last Name *

Email *

Phone Number *

Resume *

Cover Letter

LinkedIn Profile

Website

Do you currently have the legal right to work in the European Union? *

Yes No

Would you need to relocate in order to perform this role? *

Yes No

What is your desired annual gross salary?

What is your earliest possible start date? *

Submit Application

Similar Jobs

Payments and Fraud Shift Leader

Overview: The function of the Payments and Fraud Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and facilitate internal communication, as well as offer guidance to payments analysts. Main Responsibilities: The main responsibilities include but are not limited to: Allocation and prioritization of task during the shift. Being the first line of contact for 3rd party providers regarding payments related issues. Taking ownership of any issues occurring during their shift, effectively manage the issue and take the most efficient

Operations Malta

Discover The Position

Danish speaking - Customer Service (inc relocation to Malta)

Are you a problem solver, excellent communicator and a people person? If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta! The Wow You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless! At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 2 days in the office and 3 days at home. We want you to excel in the

Operations Malta

Discover The Position

Customer Service Agent - Swedish Speaking

Betsson Group ar ett ledande foretag inom onlinespel som verkar i over 20 lander varlden over och erbjuder ett brett utbud av onlinespelprodukter sasom sportsbetting, casinospel, poker och bingo. Foretaget grundades 1963 och har varit en pionjar inom onlinespelindustrin sedan det lanserade sin forsta online-bokmaker ar 2002. Betsson ar dedikerade till att erbjuda den basta kundupplevelsen i branschen och har vunnit flera priser for sitt atagande for excellens. Betsson har sitt huvudkontor i Stockholm, Sverige, och sysselsatter over 2 000 personer pa sina olika kontor varlden over. Foretaget ar licensierat av flera regleringsmyndigheter och ar engagerade i ansvarsfulla spelpolicyer. Role: Rollen som kundtjanstagent

Operations Malta

Discover The Position

Customer Service Agent - German Speaking

Are you a problem solver, excellent communicator and a people person? If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta! The Wow You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless! At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office and 2 days at home. We want you to excel in the

Operations Malta

Discover The Position