Regulatory Specialist/Customer Contact Specialist

The Regulatory Specialist II Customer Contact Specialist serves as a primary point of contact for customers, applicants, licensees, or members of the public. This position is responsible for responding to inquiries, processing requests, resolving issues, and supporting regulatory operations while maintaining compliance with agency policies and Florida statutes.

Key Responsibilities
Respond to customer inquiries via phone, email, chat, or written correspondence.
Provide information regarding licenses, permits, applications, regulations, and agency procedures.
Review and process forms, applications, and supporting documentation for accuracy and completeness.
Maintain electronic and paper records in state databases and systems.
Research customer issues and coordinate resolutions with internal departments.
Interpret and explain state rules, policies, and procedures to the public.
Track and document customer interactions and case activity.
Assist with complaint intake and routing when applicable.
Ensure confidentiality and compliance with state and federal regulations.
Meet productivity, quality assurance, and customer service performance standards.

Minimum Qualifications
High school diploma or GED (associate or bachelors degree may be preferred by some agencies).
Experience in customer service, administrative support, call center operations, or regulatory work.
Strong verbal and written communication skills.
Proficiency with Microsoft Office and database systems.
Ability to multitask and work in a fast-paced environment.
Attention to detail and problem-solving skills.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

(none specified)