Customer Service Associate

Belstra is searching for a self-motivated, reliable, detail-oriented individual to work closely with our customers to help overcome and resolve any product and service questions or concerns customers may have in the best way possible. This individual will also be responsible for entering feed orders, printing and cutting feed tags, communicating with both fulfillment and production about orders as well as contacting customers about order updates and delays when needed. Belstra Milling is committed to producing the highest quality, most nutritious feeds. As a proud certified Safe Feed/Safe Food facility, our manufacturing and quality assurance processes and standards exceed current industry regulations. This individual must comply with all the company policies, local, state, and federal policies, laws, and regulations. Belstra offers competitive wages, insurance benefits, a retirement plan, earned time off, clothing allowance, and paid holidays.

Job Duties and Responsibilities (included but not limited to):

Receiving customer orders through various communication platforms

Promptly respond to phone calls and emails regarding feed orders, feed questions, potential new customers, delivery quotes, etc.

Address any customer inconveniences

Correctly enter orders into a company-specific feed manufacturing program such as Feed Mill Manager and organize the delivery board to assist BMC Transport

Maintaining accuracy and honesty in job functions

Print and cut feed tags for orders

Troubleshoot issues on past orders and changes

Willingness to learn about our feed line in order to answer customer questions

Maintain confidentiality of sensitive information

Contact customers with any feed issues or delays

Requirements:

Skills and Requirements (included but not limited to):

Ability to multitask

Ability to think ahead

Ability to identify problems and find a resolution

Professional telephone etiquette

Exceptional listening skills

Exceptional time management skills

Meticulous attention to detail

Strong communication skills within and outside of our company

Exceptional interpersonal skills

Ability to work well with a team

Education and Experience:

High School Diploma or G.E.D. required

Relevant certificate or Associate degree preferred, but not required

Customer service experience - preferred but not required

Agriculture background - preferred but not required

Safety and Training Requirements:

Employees in this role are required to complete and maintain the following safety trainings, as applicable:

General New Hire Safety Training

Personal Protective Equipment (PPE) & Requirements