Verita El Segundo CA Call Center Team Lead Bilingual
- Adecco USA, Inc.
- El Segundo, California
- Full Time
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Verita El Segundo CA Call Center Team Lead Bilingual
Call Center & Customer Service
$ 25 - $ 26 / Hour
location_on
El Segundo, California
acute
Contract/Temporary
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JOB ON CANDIDATE PORTAL
COPY LINK
link
Onsite - El Segundo, CA
Pay: $25.00 to 26.00 per hour | Fulltime | Temporary Assignment
Adecco is partnering with Verita Global to hire a Bilingual (Spanish) Team Lead - Customer Service to support a highvolume, detaildriven call center operation in El Segundo, CA.
This is not a traditional call center leadership role. You'll lead a team supportingplex, often sensitive inquiries tied to legal and claimsrelated processes w accuracy,pliance, andmunication are critical.
What You'll Do
Lead, coach, and support a team of Customer Service Representatives in a fastpaced environment
Provide realtime support and escalation handling forplex or sensitive customer inquiries (English & Spanish)
Monitor team performance to ensure high standards in quality, accuracy, and productivity
Deliver ongoing coaching and feedback based on call monitoring, QA insights, and performance metrics
Partner with Quality Analysts and leadership to identify trends and drive continuous improvement
Ensure adnce topany policies, procedures, andpliance requirements
Support onboarding and development of new team members
Serve as a key liaison between leadership, QA, and frontline staff
What We're Looking For
Fluent in Spanish and English (required - verbal and written)
3+ years of customer service experience in a call center or similar environment
1-2 years of leadership or supervisory experience (Team Lead, Supervisor, or equivalent)
Strong coaching and performance management skills
Ability to handle escalations and navigateplex customer situations
Excellentmunication skills with the ability to adapt messaging to different audiences
Strong attention to detail andmitment to accuracy
Comfortable working in a structured, highvolume, performancedriven environment
Proficient in navigating multiple systems and tools
Work Environment
Onsite role in El Segundo, CA
Highvolume, structured call center environment
Schedule: Monday-Friday, 8:00 AM - 5:00 PM PST
Handson leadership presence required for realtime support and team oversight
What Sets This Role Apart
Lead within a highplexity, professional services environment
Direct impact on quality,pliance, and customer experience
Collaborate closely with QA and leadership to drive performance oues
Visibility and opportunity for longterm growth
Preferred (Nice to Have)
Experience in legal, claims, financial services, or highly regulated environments
Experience managing bilingual teams or supporting diverse customer populations
Pay Details: $25.00 to $26.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program,muter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay w applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to adecco/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ref: US_EN_9...331
Verita El Segundo CA Call Center Team Lead Bilingual
Call Center & Customer Service
$ 25 - $ 26 / Hour
location_on
El Segundo, California
acute
Contract/Temporary
favorite_border
JOB ON CANDIDATE PORTAL
COPY LINK
link
Onsite - El Segundo, CA
Pay: $25.00 to 26.00 per hour | Fulltime | Temporary Assignment
Adecco is partnering with Verita Global to hire a Bilingual (Spanish) Team Lead - Customer Service to support a highvolume, detaildriven call center operation in El Segundo, CA.
This is not a traditional call center leadership role. You'll lead a team supportingplex, often sensitive inquiries tied to legal and claimsrelated processes w accuracy,pliance, andmunication are critical.
What You'll Do
Lead, coach, and support a team of Customer Service Representatives in a fastpaced environment
Provide realtime support and escalation handling forplex or sensitive customer inquiries (English & Spanish)
Monitor team performance to ensure high standards in quality, accuracy, and productivity
Deliver ongoing coaching and feedback based on call monitoring, QA insights, and performance metrics
Partner with Quality Analysts and leadership to identify trends and drive continuous improvement
Ensure adnce topany policies, procedures, andpliance requirements
Support onboarding and development of new team members
Serve as a key liaison between leadership, QA, and frontline staff
What We're Looking For
Fluent in Spanish and English (required - verbal and written)
3+ years of customer service experience in a call center or similar environment
1-2 years of leadership or supervisory experience (Team Lead, Supervisor, or equivalent)
Strong coaching and performance management skills
Ability to handle escalations and navigateplex customer situations
Excellentmunication skills with the ability to adapt messaging to different audiences
Strong attention to detail andmitment to accuracy
Comfortable working in a structured, highvolume, performancedriven environment
Proficient in navigating multiple systems and tools
Work Environment
Onsite role in El Segundo, CA
Highvolume, structured call center environment
Schedule: Monday-Friday, 8:00 AM - 5:00 PM PST
Handson leadership presence required for realtime support and team oversight
What Sets This Role Apart
Lead within a highplexity, professional services environment
Direct impact on quality,pliance, and customer experience
Collaborate closely with QA and leadership to drive performance oues
Visibility and opportunity for longterm growth
Preferred (Nice to Have)
Experience in legal, claims, financial services, or highly regulated environments
Experience managing bilingual teams or supporting diverse customer populations
Pay Details: $25.00 to $26.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program,muter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay w applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to adecco/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ref: US_EN_9...331
Job ID: 521419703
Originally Posted on: 5/16/2026
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