Sr Asst Customer Service

Apply Now Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dediced to creing efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we opere.

Job Summary: The Senior Assistant Customer Service represents Smurfit WestRock to the customer and acts as a critical liaison between the customer, sales, and operions teams. The Senior Assistant Customer Service is the first point of contact with our customer and sets the tone for their WestRock experience. The Senior Assistant Customer Service maintains an ongoing relionship with multiple customers and sales teams across one or multiple plants, utilizing a diverse knowledge of products, production planning, logistics, and inventory management.

Major Job Responsibilities:

• Facilites quotes and provides pricing.
• Cree new item specificions/projects.
• Manage accounts through processing incoming orders, and/or inquiries, by scheduling demand on machines, and managing orders to ensure customer's delivery requirements are met.
• Proactively track order activity, inventory levels, and alert approprie staff/customers of any potential issues
• Handle outside purchases for services and merials required for the manufacturing of customer projects.
• Produce reports and share da with customers.
• Genere customer issues and support the Quality Manager to obtain informion, research, and troubleshoot quality issues.
• Empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and sisfy the customer and business partners.
• Serve as a connection between customers, sales team, credit analyst, and collections to ensure responsiveness and customer sisfaction.
• Collabore and partner with approprie business owners to ensure customer experience is delivered.
• Collabore with the Pre-Pricing Specialist to build customer specificions/projects and review with production team to ensure efficient production.
• Collabore with the Planning, production, and shipping teams to review schedules and backlogs to ensure on time delivery.
• Collabore with the Quality Manager to resolve routine customer quality issues.
• Collabore with the Plant Leadership to align with company goals and initiives.

Critical Skills / Capabilities:

• Attention to Detail: Follow established processes and procedures to ensure accuracy of work (Do it right the first time)
• Customer-Oriented: Ability to opere with customers' best interests in mind; Demonstres importance for sisfying external and/or internal customers; Efficiently communices with customers to ensure alignment and sisfaction.
• Communicion: Proactive, prompt, and respectful correspondences; essential listening skills with ability to accurely problem solve
• Collaborion: Works effectively with others to complete a task or achieve a common objective; ability to coopere in team relionships to foster enthusiasm and maintain mutual trust, candor, and respect for others
• Problem-Solving: Identifies and analyzes problems; weighs relevance and accuracy of informion; generes and evalues alternive solutions; makes recommendions; demonstres problem solving skills by using a logical, systemic, or sequential approach; suggest alternive products or services to meet customer needs when approprie. Problems are typically of a routine nure but may times require discernment. Defers overly complex issues to higher levels.
• Growth and Results Oriented: Demonstres an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise; nurally inquisitive; sets meaningful goals for personal work productivity.
• Organizional Skills: Planning, monitoring, and prioritizing tasks to ensure achievement of desired results; establishes a systemic course of action to accomplish objectives through multi-tasking and ability to forward-think.
• Time Management: Ability to structure time to meet customer demands; demonstre flexibility to balance your schedule, tasks, and responsibilities to complete things on time.

Technical Skills:

• Microsoft Office Outlook, Teams, Excel, Word, PowerPoint
• System Experience (e.g., AS/400, Kiwiplan ESP/PCS/ULT/TSS, HRMS, Amtech, Sage, JD Edwards, Salesforce, EDI, Customer Portals)

Other Qualificions:

To perform the duties of the job, this role requires:

• Frequently using fingers to type with two hands.
• Frequently reaching by extending fingers on one hand
• Frequently reaching by extending one or two arms
• Frequently using fingers to grasp with one or two hands.
• Frequently using fingers to pinch with one or two hands.
• Occasionally exerting force by pulling up to 10 lbs. of weight.
• Occasionally exerting force by pushing up to 10 lbs. of weight.
• Occasionally exerting force by lifting up to 10 lbs. of weight.
• The spoken exchange of ideas to be performed loudly 50-75% of the time.
• The spoken exchange of ideas to be performed quickly 50-75% of the time.
• The safe and accure preparion and analyzing of da and figures, monitoring of a computer terminal, or inspection of small defects or parts.
• The ability to quickly interpret and process large quantities of informion verbally and through written communicions.

Work Environment:

• Hybrid Remote Schedule
• Constantly works indoors, in an environment th is clime controlled.
• The role is frequently sedentary, which entails sitting or being stionary.
• Occasionally stands or walks for 1-2 hours a time.
• Noisy work environment; maintain strict adherence to safety rules and regulions.

Experience:

• Required: Basic Knowledge of operional procedure and tools.
• Required: Customer service or reled work experience in manufacturing environment or other industries
• Preferred: 1-3 years of manufacturing industry experience

Educion:

• Required: High School diploma or G.E.D.
• Preferred: Associe/bachelors degree

The starting re is $34,500 - $57,500 per year depending on your role, level, and locion. The benefits for this role may include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable ste/local law, 15 days of paid vacion, and 11 days of paid holidays, subject to annual change. Your actual pay will be based on your work locion and other factors, such as your skills, experience, and educion. To learn more about the specific salary range for your preferred locion, please contact your recruiter during the hiring process. You may apply online www.westrock.com/company/careers and the applicion window is expected to close by 04/30/2026.

#WorkWithSmurfitWestrock

Qualified applicants will receive considerion for employment without regard to race, color, religion, sex, nional origin, disability, protected veteran stus or other characteristics protected by ste or federal law. The salary range for this position is $34,500.00 - $57,500.00, depending on your role, level, and locion. The range listed is also the expected pay for roles in Illinois and Colorado. The benefits for this role include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable ste/local law, 15 days of paid vacion, and 11 days of paid holidays, subject to annual change. Your pay will be based on factors such as your skills, experience, and educion. To learn more about this posting, please contact your recruiter during the hiring process. You may apply online Smurfit Westrock External Careers and the applicion window is expected to close by 24-Jun-2026. Apply Now