Bilingual Japanese Customer Service Representative
- CVS Health Federal Contractor
- Montana
- Full Time
Bilingual Japanese Customer Service Representative
CompanyCVS Health
Federal Contractor
LocationMontana
Date Posted05/17/2026
Description
We're building a world of health around every individual - shaping a more connected, convenient andpassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and onemunity at a time.
Position Summary
Work Schedule(s) available
We are seeking candidates who are flexible and available to work a full-time schedule of 40 hours per week. Shifts are 8 hours in length and may be scheduled anytime Monday through Sunday between the hours of 730 a.m. and midnight. Availability to work evenings, weekends, and varying shifts may be required.
Training 16 weeks from 800am - 430pm EST (16 weeks with 100% attendance required)
Operates as a representative of thepany by answering and documenting all iing contacts to determine their nature while responding toplex calls.
Ensures that every member is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty.
Identifies and evaluates appropriate data to determine and implement the appropriate course of action to resolve the member and customer inquiries.
Follows established procedures to meet customer/member needs and successfully enhance thepany's brand recognition andpetitive advantage in the industry.
Communicates effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved.
Performs required training to understand how to use tools available to recall necessary information.
Required Qualifications
1 year experience in a customer service role handling and resolving a high volume ofplex customer needs over the phone.
High-speed internet with the ability to hardwire via ethernet from cable modem to PC.
1 year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications.
Japanese Bi-lingual, must pass a written and verbal assessment.
Preferred Qualifications
Prefer healthcare work experience and familiarity with benefits, insurance, medical terminology.
1+ year of experience in a call center setting, specifically related to inbound calls.
Strongmunication skills (oral and written).
Strong analytical and problem-solving skills.
Active listening proficiency.
Ability to be receptive to feedback and to embrace continuous improvement.
Positive attitude and strong interpersonal skills.
Ability to display empathy towards customers' needs and concerns.
Desire to contribute to building a positive team spirit.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is
$17.00 - $31.30
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members andmunities we serve and we aremitted to fostering a workplace w every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering aprehensive andpetitive mix of pay and benefits that reflects ourmitment to our colleagues and their families.
This full-time position is eligible for aprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments (learn.bswift/cvshealth-mainland) .
We anticipate the application window for this opening will close on 06/16/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran -mitted to diversity in the workplace.
CompanyCVS Health
Federal Contractor
LocationMontana
Date Posted05/17/2026
Description
We're building a world of health around every individual - shaping a more connected, convenient andpassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and onemunity at a time.
Position Summary
Work Schedule(s) available
We are seeking candidates who are flexible and available to work a full-time schedule of 40 hours per week. Shifts are 8 hours in length and may be scheduled anytime Monday through Sunday between the hours of 730 a.m. and midnight. Availability to work evenings, weekends, and varying shifts may be required.
Training 16 weeks from 800am - 430pm EST (16 weeks with 100% attendance required)
Operates as a representative of thepany by answering and documenting all iing contacts to determine their nature while responding toplex calls.
Ensures that every member is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty.
Identifies and evaluates appropriate data to determine and implement the appropriate course of action to resolve the member and customer inquiries.
Follows established procedures to meet customer/member needs and successfully enhance thepany's brand recognition andpetitive advantage in the industry.
Communicates effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved.
Performs required training to understand how to use tools available to recall necessary information.
Required Qualifications
1 year experience in a customer service role handling and resolving a high volume ofplex customer needs over the phone.
High-speed internet with the ability to hardwire via ethernet from cable modem to PC.
1 year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications.
Japanese Bi-lingual, must pass a written and verbal assessment.
Preferred Qualifications
Prefer healthcare work experience and familiarity with benefits, insurance, medical terminology.
1+ year of experience in a call center setting, specifically related to inbound calls.
Strongmunication skills (oral and written).
Strong analytical and problem-solving skills.
Active listening proficiency.
Ability to be receptive to feedback and to embrace continuous improvement.
Positive attitude and strong interpersonal skills.
Ability to display empathy towards customers' needs and concerns.
Desire to contribute to building a positive team spirit.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is
$17.00 - $31.30
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members andmunities we serve and we aremitted to fostering a workplace w every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering aprehensive andpetitive mix of pay and benefits that reflects ourmitment to our colleagues and their families.
This full-time position is eligible for aprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments (learn.bswift/cvshealth-mainland) .
We anticipate the application window for this opening will close on 06/16/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran -mitted to diversity in the workplace.
Job ID: 521404793
Originally Posted on: 5/16/2026
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