Bilingual (Spanish/English) Customer Service Representative Mobile, AL

Requisition Title

Bilingual (Spanish/English) Customer Service Representative Mobile, AL
Location (CMS Only) : Location

US-AL-Mobile
Requisition Post Information* : External Company Name

Pilot Catastrophe Services Inc
Requisition Post Information* : External Company URL

www.pilotcat.com
Position Type (Portal Searching)

Temporary Full-Time CMS Customer Service Representatives

We are actively recruiting Spanish-speaking Customer Service Representatives, Claims Processors, and Administrative Support staff to join our growing team. These are in-office positions based in Mobile, AL . Our centers provide support to insurance adjusters, insurance carriers and their customers during catastrophic events like hurricanes, floods, and earthquakes. This is not a licensed adjuster position.

CMS provides competitive wages and 401k, along with access to a Flex spending account.

As a member of the CMS team, you may provide a variety of services, including:

• Receiving first notice of loss inbound calls
• Making initial contact calls and follow-up calls to Insureds
• Tracking claims process and compliance
• Researching prior losses
• Notifying and updating agents
• Monitoring faxes and e-faxes for proper distribution
• System and software in-house training

• Performing accurate data entry

Do you have the skills and knowledge we need?

• Bilingual proficiency in Spanish and English (required)
• Strong data entry and computer skills
• Proficiency in Word and Excel
• Excellent communication and problem-solving abilities
• Communication skills
• Customer service or call center experience
• Ability to manage multiple phone lines

Optional (But Desirable) Skills:

• Experience with database applications

• Knowledge of estimating software

• Multi-lingual proficiency beyond Spanish/English

If you are 19 years or older , bilingual in Spanish and English , and have a professional attitude, strong work ethic, and dedication to customer service, we invite you to apply.

Help us make a difference by supporting the country’s largest and most respected insurance companies when their customers need them most.

Please note some criminal offenses may be a disqualifer for employment.