Customer Service Representative

JOIN THE TEAM THAT'S POWERING PROGRESS Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward. What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works. Learn more about this role and how you can begin driving your career forward! Benefits: The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company's discretion. Choice of medical plans with prescription coverage Employer HSA contribution Dental & Vision Insurance Paid Parental Leave Short & Long-Term Disability Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance 401K with generous Company match & contribution Accrued Paid Time Off 12 Paid Holidays + 1 Floating Holiday Robust employee wellness program Tuition assistance program Job Description: This position is responsible for maintaining and servicing the assigned customer accounts through proficient customer knowledge, accurate data entry and proactive communication. Essential Duties: Enter and maintain the business system data of customers' master information, orders, pricing tables., etc. Review and validate all customer orders prior to data entry. Review and confirm all order acknowledgements and re-acknowledgements prior to submittal to the customer. Act as the primary point-of-contact for the company regarding customer inquiries, i.e., order status, pricing, etc. Understand customer end-item capacity and usage of Fairfield supplied components and assemblies. Solicit and maintain 12 month forecast information regarding customer end items or Dana Fairfield supplied components and assemblies. Visit customer facilities and host customer visits (minimal) Prepare and present customer and management briefings Review and authorize returned goods requests Support Accounts Receivable in resolving customer debits Coordinate activities to resolve customer complaints and achieve customer satisfaction Understand and operate within ISO standards and procedures Knowledge & Skills Summary: Self-motivated and ability to work in a team environment Good communication skills, both oral and written Strong organizational skills with an ability to manage multiple tasks Ability to apply analytical and problem-solving skills Ability to deliver high level of customer service and proven track record of following through with assignments. This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Experience with presentations and reports required Strong computer skills to include all Microsoft Office applications Experience with AS400/SAP a plus Education and Experience: Associate degree in a Business or Technical field desired or equivalent experience Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status. If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at .... Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants. Allison Transmission is the world's largest manufacturer of commercial-duty automatic transmissions and hybrid propulsion systems. Our products are specified by more than 300 of the world's leading vehicle manufacturers and are used in a range of market sectorsfrom bus, refuse and emergency to construction, distribution and defense. Allison was founded in 1915 in Indianapolis, Indiana, where the company's global headquarters is still located. We have approximately 1,400 dealer and distributor locations, employ more than 2,700 people around the world and our international presence spans more than 80 countries.