Call Specialist -Crisis & Support

Make a Difference Every Day - Active Recruitment!
We are looking for compassionate, resilient individuals who are ready to help others through their most difficult moments. If you have a background in human services or customer service and a drive to support those in crisis, we want to hear from you!
The Call Specialist provides essential emotional support and crisis intervention to individuals via telephone, text, and online chat. This role involves engaging with help-seekers across various platforms-including suicide and crisis lines and information helplines-to de-escalate mental health crises and provide referrals to community resources. Extensive training is provided to ensure all specialists are confident and prepared to navigate challenging conversations and intervene effectively during critical situations.

Schedule Options:
Multiple shifts are available to ensure 24/7 community support. All full-time schedules include two days off per week:
-Weekend Days
-Evening Shifts (Partial and full weekends)
-Overnight Shifts (Partial and full weekends)

Dress Code: Casual, dress for your day

**Extensive training is provided to ensure that you are confident and ready to make a difference in the lives of others everyday

Responsibilities:
-Crisis Engagement: Engage with help-seekers across multiple lines, including suicide/crisis lines, substance use support, and information/referral helplines
-Rapport & Support: Establish rapport during every interaction, providing active listening, emotional support, and interventions for thoughts of suicide or crisis behaviors
-Resource Referral: Offer accurate information and make appropriate referrals to local community resources based on help-seeker needs
-Documentation: Maintain detailed and accurate records of every interaction, including the help-seeker's needs, support provided, and final resolution
-Professional Development: Stay current on all staff in-service training and attend relevant team and staff meetings

Working hours: Various Shifts Available

Skills:
See below

Education:
High School

Experience:
1-4 years

Qualifications:
-Experience: Minimum of 6 months of working experience in a call center, customer service, human service, or mental health field
-Education: High school diploma or GED required
-Communication: Exceptional listening, verbal, and written communication skills; must be able to read, write, and follow complex oral or written instructions
-Crisis Aptitude: Comfortable navigating challenging, high-emotion conversations and maintaining confidentiality at all times
-Technical Skills: Strong general technical skills and the ability to manage interactions across phone, text, and chat platforms

Benefits:
-Employee Assistance Program
-100% paid health, dental, and vision insurance (for the employee only)
-Long-term and short-term disability
-Life insurance
-12 days of paid time off, 8 hours accrued per month during the first calendar year

To be considered, please apply online at www.spherion.com/apply

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ....

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

key responsibilities

-Crisis Engagement: Engage with help-seekers across multiple lines, including suicide/crisis lines, substance use support, and information/referral helplines-Rapport & Support: Establish rapport during every interaction, providing active listening, emotional support, and interventions for thoughts of suicide or crisis behaviors-Resource Referral: Offer accurate information and make appropriate referrals to local community resources based on help-seeker needs-Documentation: Maintain detailed and accurate records of every interaction, including the help-seeker's needs, support provided, and final resolution-Professional Development: Stay current on all staff in-service training and attend relevant team and staff meetings

experience

1-4 years

skills

See below

qualifications

-Experience: Minimum of 6 months of working experience in a call center, customer service, human service, or mental health field-Education: High school diploma or GED required-Communication: Exceptional listening, verbal, and written communication skills; must be able to read, write, and follow complex oral or written instructions-Crisis Aptitude: Comfortable navigating challenging, high-emotion conversations and maintaining confidentiality at all times-Technical Skills: Strong general technical skills and the ability to manage interactions across phone, text, and chat platformsBenefits:-Employee Assistance Program-100% paid health, dental, and vision insurance (for the employee only)-Long-term and short-term disability-Life insurance-12 days of paid time off, 8 hours accrued per month during the first calendar year

education

High School