HVAC Customer Care Representative

  • Busby's Heating Air Conditioning and Refrigeration
  • Augusta, Georgia
  • Full Time
Responsive recruiter WHO WE ARE Busbys is a place where you will be appreciated by your team and customers, where your work has a direct effect on your personal success and the success of the company.
WHY CHOOSE BUSBYS
  • $16 $18/hour (based on experience)
  • Total Comp: $31K$40K+ with spiffs, bonuses, and incentives
  • Medical insurance (company pays 60% for individuals, families, and spouse/domestic partnerships)
  • Optional vision, dental and supplemental insurance
  • Employee relief fund
  • Life Insurance
  • Retirement 401K
  • Immediate accrual of PTO (Accrues from Day One, 48 hours per year for 05 years of service, 96 hours per year after 5 years)
  • 8 paid holidays per year
  • Sick Pay: 40 hours annuallyget paid to take care of yourself or a loved one
  • Bereavement Leave: Worry-free time off when you need it most
  • Opportunities for advancement
  • Dave Ramseys SmartDollar financial wellness program
  • Continuing education
  • Incentive contests
  • Active in community
  • Dream team (office) dedicated to your success
  • Complimentary Sams Club membership
  • Free Comfort Club maintenance membership
  • 50% off gym membership reimbursement (up to $25/mo)
  • Employee events, appreciation days, and more
JOB DUTIES Youll answer inbound calls and place outbound calls to convert existing & prospective customers into confirmed service, maintenance, and sales appointments. Our call center is open Monday-Saturday. Our agents work a combination of a Monday through Friday, 8AM-5PM or 10AM-7PM schedule that includes rotation of Saturday (8AM-5PM) and evening (5PM-7PM) coverage.

VIDEO LEARN MORE Learn what its like to work at Busbys www.busbys.com/careeers Compensation: $16.00 - $18.00 per hour

There are many exciting options for a career in HVAC waiting to be explored.

At Busbys we do a lot more than just work together. This a place where you will be appreciated by your team and customers, where your work has a direct effect on your personal success and the success of the company. We are known for our caring work culture, next level customer service, excellent benefits and commitment to training & education. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow and opportunities to excel. Youll build life-long friendships at Busbys.

WHAT WE OFFER

  • Family-oriented, safe and modern work environment
    Our top performers are among the highest paid in Augusta
    Company-wide bonus plan based on achieving annual revenue goals
    Medical insurance (company pays 60% for individuals, families, and spouse/domestic partnerships)
  • Optional supplemental insurance programs
    Retirement 401K
  • Immediate accrual of PTO (Accrues from Day One, 48 hours per year for 05 years of service, 96 hours per year after 5 years)
  • 8 paid holidays per year
  • Sick Pay: 40 hours annuallyget paid to take care of yourself or a loved one
  • Bereavement Leave: Worry-free time off when you need it most
  • Opportunities for advancement
  • Dave Ramseys SmartDollar financial wellness program
  • Optional vision, dental and supplemental insurance
  • Employee relief fund
  • Life Insurance
  • Incentive contests
  • Active in community
  • Dream team (office) dedicated to your success
  • Complimentary Sams Club membership
  • Off your monthly gym membership up to $25
  • Free Comfort Club maintenance membership
  • Christmas Club savings Account
  • Complimentary Sams Club membership
  • Industry-leading, company-paid training
  • Industry certifications
  • Free Comfort Club (maintenance) membership
    Tremendous opportunities for advancement
  • Employee events, appreciation days, and more

Weve been at this since 1945. Check out the thousands of Google 5-star reviews and see our commitment to excellence for yourself ( If you want to be part of something bigger than just a job explore our job opportunities below to find exactly what youre looking for.

Job ID: 521068325
Originally Posted on: 5/14/2026

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