Part-time Call Center Rep

Do you have corporate call center experience and want to work onsite for a great company in Murfreesboro? Randstad has partnered with a local utility company to find the most talented Member Service Reps in Rutherford County! We are looking for candidates with excellent communication skills, the ability to learn multiple software platforms, and fast and accurate data entry skills for an onsite opportunity. Stable work history is required to be considered for this job. Customer service and data entry assessments (plus video interview recordings) must be completed prior to onsite client interviews. We are looking for talented individuals who show empathy, embrace technology and can think on their feet so apply now! Note: this is a part-time position 20-25 hours/week. Initial 6 week training is 8am-1pm Monday - Thursday, but actual work schedule will be between 7am and 7pm based on company needs.

salary: $20 - $20.88 per hour
shift: First
work hours: 8 AM - 1 PM
education: High School

Responsibilities

• Provide professional and empathetic service to members via phone, email, fax and regular mail; build sustainable relationships and kindly engage members
• Process member changes, service orders and payment returns according to standard practices
• Assist with billing questions and process payments and extensions
• Promote company programs and activities
• Enroll members in various programs such as prepay, budget billing, auto draft, etc.
• Prepare ad hoc reports for members; determine credit worthiness based on credit history/evaluation
• Post payments, establish service for new members; make changes to existing service
• Perform fast and accurate data entry using a 10-key
• ONSITE; requires punctuality and excellent attendance

The essential functions of this role include:

working in a smoke free environment

Skills

Call Center Support

Active Listening

Empathy

MS Office

Basic Software Skills

10-Key

Punctuality

Customer Service

Qualifications

Years of experience: 1 year

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ....

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.