Customer Support Specialist

Aventure
Norfolk, Nebraska
Full Time

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Job Title: Customer Support Specialist

Are you a people person with a knack for problem-solving? We are looking for a dedicated Customer Support Specialist to join a family-friendly team in Norfolk! If you enjoy building relationships and want a stable career with no nights or weekends , this is the perfect opportunity for you.

The Schedule

Hours: Monday Friday, 8:00 am to 5:00 pm
Work-Life Balance: 40 hours per week with NO WEEKENDS!

What Youll Do

As a Customer Support Specialist , you will be the voice of the company, providing top-tier support across phone, email, chat, and social media. Your goals include:

Customer Support: Address inquiries and resolve complaints to ensure a positive journey from start to finish.
Technical Guidance: Guide customers through troubleshooting, order fulfillment, and post-purchase support.
Product Expertise: Maintain a high level of parts knowledge (specifically small engine parts-related) to confidently assist clients.
Process Improvement: Gather feedback and collaborate with internal teams to enhance products and services.

What Youll Need

Education: High school diploma or GED.
Experience: Proven background in customer service role.
Skills: Excellent communication, strong organizational abilities, and a proactive, team-oriented mindset.
Technical: Proficient computer skills with a typing speed of at least 32 WPM .
Reliability: Ability to maintain a consistent schedule with minimal absences.
Bonus: Bilingual skills are a plus but not required!

Perks of the Position

Pay: $16.50 $20.00 per hour, DOE.
Environment: Climate-controlled work area with a family-friendly atmosphere.
Growth: Ongoing training and development opportunities.
Full Benefits: Health insurance available at hire; Company-paid Life insurance; plus Dental, Vision, Disability, and more.

What youll get: